SUMMARY The Development Operations Manager is an integral part of the Development Department and plays a critical role in meeting Signature Theatre's fundraising goals. The Manager is primarily responsible for processing all contributions and acknowledgements, including data entry and information tracking. Additionally, this role provides research & analytics results and drives prospect management strategies for the development of program growth. This role also supports the Development Department in stewardship, solicitation, special events, and other activities. This is a full-time exempt hybrid position based at least 3 days a week at Signature Theatre's administrative office in Arlington, VA with the option of 2 days virtual.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Data Entry and Information Tracking Manages the processing of all gifts in our Tessitura database, which includes submitting information to the business office, setting up and processing payment plans and credited donations, and sending acknowledgements in a timely manner Creates and distributes tracking reports for all contributions, including outstanding pledges Works with the Finance and IT Departments to reconcile the general ledger donor accounts and exercise independent judgment to streamline processes Serves as the lead "Power User" for Tessitura in the Development department, working closely with IT support and Tessitura Network, while responsible for maintaining clear donor records Creates and distributes donor lists for department mailings, emails and other projects Research, Analytics and Strategy Manages prospect management process and leads using Tessitura database Conducts donor research & develops briefings using various tools, to aid in cultivation and stewardship planning for individual major gifts Analyzes donor data to determine future cultivation, solicitation and engagement plans Provides regular reports on Campaign results & works with the team to support the projections & budgeting process With Deputy Director of Development, develops plans & strategies for targeted broad based solicitations based on donor constituency information Administrative Support Manages the expense budget for all Development programs Works with the department to create all Development related emails using the Wordfly application, including solicitations, events, videos and more Assists with solicitation letters and renewal calls as needed Assists with planning and executing of special event logistics, as needed with the Donor Services Manager Maintains inventory for department materials, including Annual Fund, and maintains donor hard files Coordinates with the Individual Giving team for donor recognition listings Serves as Development Department representative at fundraising and special events, both during office hours and after hours, providing assistance as needed Assist when needed with donor VIP ticketing in Tessitura Other duties as assigned DIRECT REPORTS and

OTHER REPORTING RELATIONSHIPS

Reports to Deputy Director of Development, Individual Giving in addition to Director of Advancement and Planning

QUALIFICATIONS

Bachelor's Degree preferred Highly motivated, energetic, reliable, independent self-starter Demonstrated ability to be proactive with outstanding problem-solving skills Highly organized with keen attention to detail and ability to prioritize multiple responsibilities Ability to interact with staff and donors in a fast-paced environment, remaining flexible, resourceful and efficient Excellent verbal, written and organizational skills Maintains a high level of professionalism and confidentiality Strong computer proficiency Experience working with Tessitura or donor database software preferred