IT Support Specialists & Team Leads -

Identity Enrollment Project Location:

Newport Beach, CA - 100% onsite

Contract:

October 5-December 12, 2026, with possible extension

Hours:

Approximately 30 hours per week

Schedule:

Must be flexible for days, evenings, nights, and weekends

Pay:

Up to $32.50/hour W2 for Specialists and $42.50/hour W2 for Team Leads We are hiring IT Support Specialists and Team Leads for a large-scale identity and authentication enrollment project within a healthcare environment. Team members will help employees enroll in Microsoft passkeys and Windows Hello for Business using Windows computers and mobile devices.

ONLY COHORT ROLE IS AVAILABLE

Role 2: IT Enrollment Support Team Lead - Level 2 The Level 2 Team Lead will provide hands-on enrollment support while coordinating and coaching an assigned group of Level 1 Specialists. Responsibilities Coordinate daily assignments, coverage, priorities, and enrollment stations Coach Level 1 Specialists on enrollment procedures and customer interactions Serve as the first escalation point for unresolved issues Troubleshoot Windows, mobile-device, passkey, and Windows Hello issues Determine whether issues should be resolved, routed to another IT team, or escalated to Cyber Engineering Gather relevant user, device, error, and troubleshooting information before escalation Monitor enrollment activity, documentation accuracy, and project progress Adjust team coverage based on enrollment volume and operational needs Identify recurring issues and communicate updates to project leadership Maintain a consistent, white-glove support experience Qualifications Previous experience as a team lead, shift lead, floor lead, trainer, supervisor, or escalation resource Experience in help desk, desktop support, technical support, field support, or another high-touch environment Strong Windows, iOS, Android, and mobile-authentication knowledge Familiarity with MFA, passkeys, Windows Hello, Microsoft Authenticator, Intune, Entra ID, or identity and access management Ability to coach employees and provide direction during high-volume situations Strong troubleshooting, communication, documentation, and leadership skills High school diploma or GED Preferred for Both Roles Healthcare or executive-support experience Experience with MFA, device enrollment, or large-scale technology rollouts Familiarity with Microsoft 365 and Microsoft authentication technologies Experience with Smartsheet or a comparable work-management platform Candidates must be available for the full assignment. Planned time off cannot be accommodated during the project.

Pay:

$30.00 - $42.00 per hour Expected hours: 30.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you able to start ASAP? Ability to

Commute:

Newport Beach, CA 92663 (Required)

Work Location:

In person