An IT Operations or Networking Manager manages networking and IT operations of an organization. Projects may include initiatives to create new products or improve or expand technology or systems. Identifies project requirements, develops and manages project budgets and schedules, leads project teams, and manages communications with project stakeholders, including company management and clients.
Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience:
7+ years of IT work experience with exposure to multi-platform environments with experience in: Leading and managing the delivery of IT services across the program, ensuring alignment with business needs and service level expectations. Leading mentoring, and developing a team of supervisors, project leaders, and technical staff. Overseeing the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers. Developing and implementing IT service management processes: incident, problem, change, and request management. Coordinating and supporting enterprise-wide software rollouts, updates, and patch management activities. Monitoring and improving service desk performance, timely resolution of user issues, and high customer satisfaction. Responsible for documenting solutions to Technology issues. Ensuring compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
Responsibilities:
Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response. Ensure operational support coverage and adherence to service level agreements (SLAs). Monitor system performance and availability, ensuring timely resolution of issues. Develop, implement, and maintain operational standards, procedures, and best practices. Ensure compliance with internal policies, industry standards, and regulatory requirements. Plan and manage the integration and support of new technologies into the FDOT environment. Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems. Lead, mentor, and develop a team of supervisors, project leaders, and technical staff. Conduct performance evaluations, training, and succession planning. Provide input on business continuity planning and disaster recovery strategies. Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned and document work performed and resolutions. Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
