Responsibilities:

Serve as primary point of contact
Manage all client relationships and expectations through life of the program
Lead business process re-engineering activities; consultation related to change management, project management and continuous process improvements
Lead joint meetings and Continuous Process Improvement Sessions
Manage project risk, up/cross selling, and oversight of team deliverables
Contribute to definition of industry best practice through subject matter expertise
Deliver within the scope of the SOW; meet or exceed project profitability targets
Attain or exceed billable utilization target of 80% for self and team members
Provide appropriate direction and feedback to team members
Ensure team will identify, document, and drive resolution for any program issues
Identify continuous improvement opportunities with processes / support issues.
Facilitate metrics review and quarterly business review.
Provide tracking and reporting and identify opportunities for improvement and standardization efforts. support documents as required.
Work with vendors to troubleshoot and resolve issues.
Evaluate new product versions and recommend upgrade schedules.
Provide Root Cause Analysis for Major Incidents
Conduct frequent reviews of procedures, industry best practices, processes If you would like to learn more, please reach out to Elite technical. Required Skills Requirements
Undergraduate degree in Business, Information Systems, or related field preferred; equivalent combination of skill/experience will be considered (Master-s degree is considered a plus).
ITIL certification
Must possess in-depth knowledge of Information Technology
Strong Project Management Skills
Thorough understanding of designated market, key industry partners and trends in the marketplace
Ability to communicate technical problems and instructions to end users in terms that are easy to understand.
Demonstrated leadership, team building and management skills
Excellent advanced client-facing skills including the ability to influence and negotiate with clients;
Proven track record of customer focus including the ability to foster long-term client relationships
Ability to manage both onsite team and remote support resources
Advanced communication skills including business writing and presentations; Advanced ability to present in-depth technical solutions
Self-motivated with the ability to motivate and energize a project team; driven to exceed customer

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