Engagement Manager

Engagement Manager (part of Tata group) 3.9 3.9 out of 5 stars As a ServiceNow Engagement Manager, you will play a key role will be managing a talented group of Solution Architects, Platform Architects leading ServiceNow transformation programs. This team is responsible for driving, through best-in-class program management, you will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market. Must Have skills- Project Management, ServiceNow CSA and

CIS +PMP

preferred

Key Responsibilities:

Manage end-to-end ServiceNow implementation projects, including planning, execution, and post-deployment support. Develop detailed project plans covering scope, timelines, resource allocation, and budget. Ensure adherence to ServiceNow best practices and ITIL frameworks. Act as the primary liaison between clients, technical teams, and business stakeholders. Provide regular status updates, dashboards, and executive-level reporting. Identify project risks and implement mitigation strategies. Handle escalations and ensure timely resolution of issues. Lead cross-functional teams, foster collaboration, and drive continuous improvement. Mentor junior project managers and ensure compliance with governance standards.

Qualifications:

6 to 8+ years in IT project management, with at least 6+ years in ServiceNow projects (ITSM, ITOM, HAM, SAM). ServiceNow CSA (Certified System Administrator) mandatory; CIS certifications. Technical Knowledge Good creating required information for reporting and Dashboards. Strong understanding of ServiceNow platform capabilities and integrations. Familiarity with Agile and Waterfall methodologies. Excellent communication, leadership, and client relationship management. Ability to manage multiple projects under tight deadlines.

Required Qualifications:

PMP, Scrum Master, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.

ITIL Knowledge:

Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities

Project Management:

Experience with agile methodologies and managing large-scale ServiceNow implementations

Leadership & Communication:

Strong leadership abilities with experience managing cros s-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills

Preferred Qualifications:

Experience with ServiceNow Program Delivery ITIL Foundation certification is preferred Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow Experience with DevOps and CI/CD pipelines for ServiceNow deployments Knowledge of automation tools and frameworks to drive operational efficiencies

Salary Range:

$140,000 - $180,000 a year #LI-DM1 Location Ballston Spa, NY Job Function

TECHNOLOGY

Role Engagement Manager Job Id 392343 Desired Skills Service Now Salary Range $140,000-$180,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE