Are you ready to thrive in a dynamic work environment where leadership and teamwork are at the forefront? Do you want to join a fun and people-focused team that truly values your contributions? If so, this is the perfect opportunity for you! At Chick-fil-A Lancaster, working with us is more than just a job; it's a chance to develop your leadership skills while making a positive impact in your community. As a director, you'll play a critical role in creating an exceptional guest experience and leading a talented team. Join us and enjoy flexible schedules , a caring culture , and a variety of benefits that support your well-being. Back of House Directors at Chick-fil-A start anywhere between $19-24 .

Key Responsibilities:

Champion an outstanding guest experience by leading the FOH team to consistently rank in the top 20% of all Customer Experience Metrics (CEM), including fast service, cleanliness, order accuracy, attentive and courteous employees (ACE), and overall satisfaction (OSAT) Optimize throughput and operational flow, aiming to maintain an average Speed of Service under 4 minutes across all dayparts Lead from the floor, using real-time coaching and feedback to elevate team performance, maintain alignment, and uphold our brand promise with every guest interaction Cultivate a culture of excellence and ownership , ensuring all team members understand and deliver on service and operational standards Build and sustain fully staffed operations across all areas, actively developing a pipeline of capable Trainers and Team Leaders Leverage technology and digital tools to increase Chick-fil-A digital app usage and drive a consistent increase in digital sales, equipping the team to engage guests and promote mobile ordering and upsell opportunities Establish a structured rhythm of performance management , providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plans Ensure operational excellence through systems and accountability , maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety score Oversee leadership development for all mid-level leaders and below, conducting 30,60, and 90 day evaluations to grow and develop emerging leaders. Be a steward of the assets of the business, including meeting goals on labor productivity , net profit , and creating repeat guests . Recruit new team members and conduct group interviews as scheduled, building a team and protecting the culture of the Chick-fil-A brand. Leverage social media and digital platforms to promote store events and PR opportunities. Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay:

$19.00 - $24.00 / hour

Benefits:

Flexible schedule Health insurance Dental insurance Vision insurance Life insurance 401(k) 401(k) matching Employee discount Paid training

Job Type:

fulltime

Education:

No education required Work location: On-site Chick-fil-A Lancaster. 1513 Ety Rd, Lancaster, OH, 43130