An IT Manager manages all aspects of information technology, typically within small to medium enterprises. Manages staff and technology to deliver outcomes that meet business objectives.
End-User Support Manager Allentown School District•3.1 Allentown, PA Job Details $53,742•$75,238 a year 11 hours ago Qualifications Managing technical support teams Staff supervision Managing teams in a customer support role IT operations Team leadership Incident management software Hardware maintenance Shipping & receiving Bachelor's degree Hardware support Customer support ticket management LDAP Shipping and receiving inventory management Hardware management Ticketing system technical support Managing tech infrastructure teams
Full Job Description JbID:
4498
Psitin Type:
Technlgy/Manager Date Psted:
8/14/2026
Lcatin:
Administratin Center•
Allentwn, PA End User Supprt Manager Starting Salary:
$53,742•$75,238
Qualificatins:
Bachelr's degree in Cmputer Science r related field, r cmparable experience managing infrmatin technlgy end-user supp rt staff and systems. Minimum 3 years f experience in technlgy field supprting and managing end-user supp rt staff and systems. Excellent cmmunicati n skills. Satisfactry wrk rec rd & criminal/child abuse clearances (Acts 34, 114, and 151). Cmmand knwledge f the peratin, cnfiguratin, and maintenance f end-user technlgy such as windws, iS, Ggle and ther n-premise r clud based perating systems Three years f experience in managing helpdesk ticketing systems such as ServiceNw r ther enterprise ticketing system. Demnstrated experience with invent ry management systems tracking IT related equipment. Minimum f 3 years f experience in supprting end-users with netwrk cnnectivity, Micrsft applicatins (Wrd, Excel, PwerPint), telephny issues, wireless cnnectivity, and accessing clud-based res urces. Minimum f 3 years f managing and supprting IT service desk perati ns and staff Minimum f 3 years f experience with deskt p IT hardware system device repairs. Experience with vendr cllabratin and managing shipping and receiving f large IT related equipment rders and facilitating invent ry. Minimum f 3 years f experience with managing end-user LDAP accunts, sftware installati n and licensing, and facilitating device repairs. Such alternatives t the abve qualificatins as the Bard may find appr priate and acceptable.
Summary:
T serve as the supervisr f a team f technlgy desktp supprt specialists by daily IT supprt services, managing technlgy device inventry, address and reslve end-user technical supprt request, and maintain a culture f cntinuus imprvement.
Essential Duties and Respnsibilities:
Team Leadership:
Lead, mentr, and inspire a team f building level technlgy desktp supprt specialists. Prvide guidance, caching, and suggest develpment pprtunities t enhance the team's perf rmance.
Team Management:
Track and maintain technlgy desktp supprt specialist attendance, hurs wrked, punctuality, wrklads, assignment lcatins, and prvide staff evaluati ns mid-year and annually.
Manage Helpdesk Ticketing System:
prvide system cnfiguratin and daily management f the helpdesk ticketing system fr respnding t, assigning, tracking, and clsing help request t assigned t appr priate technical staff.
Device Inventry Management:
Develp and maintain a system f device inventry management by schl building lcatin, device type / mdel, serial number, persn device is assigned t, date f purchase, warranty cverage term, and wrking cnditi n.
Service Desk peratins:
versee the day-t-day peratins f the IT helpdesk, ensuring that end-user requests are handled efficiently, with a fcus n reslutin time and user satisfacti n.
Prcess Imprvement:
Identify and implement prcess imprvements, best practices, and autmatin t enhance the efficiency and effectiveness f technlgical supprt perati ns.
Device Incident and Prblem Management:
Manage and reslve technlgy device incidents such as facilitating device repairs; tracking reprts f lst and theft, and device issues r prblems while maintaining a practive apprach t prevent recurring issues.
Vendr Cmmunicatin:
Cllabrate with external technlgy vendrs and partners t ensure the timely delivery f services and adherence t service level agreements when required.
End-User Training:
Recmmend training prgrams t enhance end-user knwledge and skills, prmting self-service capabilities and reducing supprt ticket v lume.
User Satisfactin:
Cntinuusly measure and imprve end-user satisfactin thrugh surveys, feedback mechanisms, and effective cmmunicati n.
Device Parts Management:
Manage the technlgy device parts needed fr facilitating device repairs ensuring ptimal resurce allcatin and cst cntr l.
Phne Systems Supprt:
Prvide end-user supprt fr phne system usage, extensin assignments, and trubleshting supp rt. All ther duties, tasks, and respnsibilities as assigned by the Technlgy Netwrk / Infrastructure Manager r Directr f Technl gy.
