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UO
University of Virginia
IT Operations Manager
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Based on Virginia data
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What they do
An IT Manager manages all aspects of information technology, typically within small to medium enterprises. Manages staff and technology to deliver outcomes that meet business objectives.
$108,989 / year median in Virginia
-2% projected decline
Job Description
Department Overview The Information Technology department supports enterprise infrastructure, network operations, and service delivery across the organization. The team is focused on delivering reliable, scalable, and secure technology solutions that enable business continuity and operational excellence. Position Summary We are seeking a driven and experienced IT Operations Manager to lead technology infrastructure and service delivery functions. This role owns end-to-end operational accountability across network availability, incident management, and service continuity. The IT Operations Manager will partner closely with Network Engineering and customer experience stakeholders to align IT operations with organizational objectives while building a culture of reliability, continuous improvement, and service excellence. Responsibilities Network Availability & Infrastructure Maintain accountability for network uptime, performance, and resilience across enterprise environments, targeting 99.9%+ availability SLAs Oversee port activation, configuration, and lifecycle management across network switches, routers, and access points Manage and maintain accurate inventory of network infrastructure assets including hardware, firmware, and topology documentation Coordinate with network engineers on capacity planning, redundancy, and failover strategies Incident & Problem Management Lead the full incident management lifecycle from detection through resolution and post-incident review Chair problem management reviews to identify root causes and drive permanent remediation Establish escalation paths, on-call rotations, and communication protocols for P1/P2 incidents Conduct blameless post-mortems and translate findings into process and runbook improvements Service Availability & KPI Development Design and operationalize KPI frameworks including uptime, MTTR, MTBF, change success rate, and customer satisfaction Deploy monitoring dashboards and reporting cadences for technical and executive stakeholders Drive continuous improvement initiatives using KPI trends and industry benchmarks Partner with application owners and business leaders to define SLAs and OLAs Team Leadership & Vendor Management Lead, mentor, and develop systems and network engineering staff Set performance expectations and support career development Manage vendor, ISP, and managed service provider relationships and ensure accountability to SLAs Serve as escalation point for IT Service Desk and field support teams