Minimum Qualifications Education:

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

Experience:

7+ years of IT operations experience 3+ years of leadership experience Hands-on experience with enterprise networking (LAN/WAN, switching, routing, firewall) Strong knowledge of ITIL processes including incident, problem, change, and asset management Experience defining and reporting on IT service KPIs and SLAs Experience with monitoring tools such as SolarWinds, Datadog, Nagios, or similar

Licensure/Certifications:

None required

Preferred Qualifications Education:

Advanced degree in a related field

Experience:

Experience with cloud platforms (AWS, Azure, GCP) and hybrid environments Experience with ITSM platforms such as

ServiceNow or Jira Service Management Licensure/Certifications:

ITIL v4 Foundation or higher CCNA, CompTIA Network+, or equivalent Physical Demands This position primarily involves sedentary work. Occasional standing, walking, and lifting of light objects may be required. Position Type & Work Location Full-time, benefited position On-site / Hybrid work arrangement Travel up to 5% Additional Benefits Comprehensive health, dental, and vision insurance Retirement plan with employer match up to 5% Flexible hybrid work options Annual professional development and certification budget Generous PTO and paid holidays Company-provided equipment and home office stipend About UVA and the Community The University of Virginia is located in Charlottesville, a vibrant community offering a high quality of life with access to outdoor recreation, cultural experiences, and a thriving food and arts scene. UVA is consistently ranked among the top public universities and is committed to fostering a collaborative and inclusive environment. How to Apply Please apply online through Online and search for

R0082358

. Complete the application and upload the following required materials: Internal applicants may search and apply for jobs on the UVA Internal Careers website . Cover letter Resume Reference Check Process Reference checks will be completed via SkillSurvey. Five references will be requested, with a minimum of three responses required. Contact For questions about this position, please contact the recruiter Bill Crane at Xer5ff@virginia.edu The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. 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