New and exciting opportunity to make a new career move for 2026 and join our IT team here at Network Architects. We are the elite Managed Service Provider in the greater Puget Sound area. If your looking for a great team environment, room for career growth, and want to be valued this is your chance to join our team! We are a local IT firm located in the Kirkland area and have been in business for over 25yrs. We are rapidly growing and as such we have a need for an internal IT Service Manager/Lead position to support our small yet mighty IT support staff. If you have experience in this role and/or leading an IT support team we would love to hear from you! Our team of professionals is young, energetic, fun, and loves the IT industry. The most important quality we are looking for is a positive attitude along with a fun attitude towards IT. Our business operates as an MSP (Managed Service Provider), which means that we provide and manage IT services for our clients. These services include areas such as monitoring, reporting, maintenance, remote support, hardware upgrades, networking, cyber security, and more. Our ideal applicant should have experience with the following: Manage small staff of 5-10 IT administrators and desktop support staff. Ensure clients needs are being met and understand the dynamics of each client and their associated network. Train new employees on internal applications and tools used to support our clients. Monitor emergency situations, SLA's, backups, and other business critical applications in use at client sites. Meet with clients on a regular basis to review support agreements as well as proactive approach to current or future IT needs. Develops relationships with external clients and organizations to assess their technology, support, and security needs. Provides client assessments, and pitches IT equipment and service packages during meetings or presentations. Offers innovative solutions that meet clients' needs while remaining cost effective. Manages projects by creating timelines, adhering to budgets, and assigning staff members. Maintains relationships with technology, software, and security vendors. Manages and assesses the performance of staff members who specialize in support, sales, and installation. Specializes in IT needs and demands for a particular industry, such as education, banking, property management, and more. Maintains familiarity with current and upcoming IT equipment, services, and other developments. Coordinates troubleshooting, support, and service for equipment and networks when necessary. Upholds a sense of customer service and measures client satisfaction. Maintain software licensing, as well as a license library to track available and used resources Train employees in the use of software and hardware as needed Provide clear and calm support in the event of an emergency Stay current on emerging technology, and be able to provide recommendations for future technology investments Interact with employees to understand the way they perform work, and seek creative ways to improve our workflows with technology The ideal candidates will have experience working with the following systems:

• Server 2019, 2022, 2025
• Active Directory
• Exchange
• Remote Desktop
• Office 365
• VPN•Software Upgrades•Network Backups•Ticketing System (ConnectWise, etc.

), N-able monitoring, Datto Backup

• Great attention to detail and documentation If the above matches your skillset and desires then we encourage you to apply and along the way come cook some bacon in the office with us as well.

..

yes you read bacon:

)! To apply simply answer the following questions in the posting, submit a resume, and please give us the opportunity to review your information and get in touch with you. Please know upfront that while our goal is to get in touch as quickly as possible our client needs have to come first so please be patient. Thank you as we value your time as well.

Job Type:

Full-time Pay:

$85,000.00

• $100,000.

00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): Do you have anything in your background that would prevent you from passing a background check? This is your only opportunity to clarify that now:) If you were offered this position what is your current and expected salary? Are you local to the area and can make the immediate commute, or are you out of state? If you are needing to relocate what is your expected time frame to move? If you were offered a job when would be your approximate start date? Do you have any special qualities, skills, or anything we should know that make you stand out as the ideal applicant for this position? Please describe your experience in managing a staff of IT professionals in a support capacity. If you have not done this please indicate that, and if you have please explain what that role consisted of and how you managed your team.

Work Location:

In person