What we need… Are you a people first leader who thrives on building high performing teams and helping others grow? COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients. This role is centered on coaching, developing, and empowering a talented team while ensuring exceptional service delivery and customer satisfaction. Technical knowledge is important, but your ability to lead people, drive accountability, and build a strong team culture will be the key to success. What's in it for you… COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs What you'll do…
• Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
• Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource allocation, workforce planning, utilization, and service delivery objectives.
• Conduct performance evaluations and support employee career development.
• Drive process improvement, operational excellence, and organizational change initiatives.
• Oversee customer projects, consulting engagements, and operational support activities.
• Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.
• Manage escalations, balance competing priorities, and make sound business decisions.
• Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.
• Provide technical guidance and support for complex infrastructure and networking environments. What you'll bring…
• Bachelor's degree in aComputer Science, Information Technology, or a related field, or equivalent work experience.
• Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.
• Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft .

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