Service Delivery Operations Manager -

Utilities & Energy Date Posted:

27 September 2026

Closing Date:

October 27, 2026

Recruiter:

Constellation Energy Location:

Kenney, Illinois Salary:

USD120,000

to

USD150,000

Job Type & Industry:

Technology Risk, Energy, Utilities & Mining Contract Type:

Permanent Job Reference:

2989944453-2 Apply for this job now Job Description Constellation Energy seeks a Manager Operations Services to lead end-to-end service delivery in our Utilities & Energy business. In this role, you will manage daily operations, monitor performance metrics and SLAs, and drive continuous process improvements to enhance reliability and customer satisfaction. You will lead and develop a high-performing team, coordinate cross-functional initiatives, and ensure compliance with safety and regulatory standards. This position offers the opportunity to impact sustainability goals while working in a collaborative, growth-focused culture. Responsibilities Oversee daily operations service delivery for utility customers Monitor performance metrics, SLAs, and service quality Lead and develop an operations services team Implement process improvements to enhance efficiency and reliability Coordinate with cross-functional teams on service initiatives Ensure compliance with regulatory and safety requirements Manage vendor and partner relationships as needed Support incident response and service restoration activities Develop reports and dashboards for leadership Contribute to strategic planning for operations services Required Skills Operations management Service delivery management Process improvement (Lean/Six Sigma concepts) Data analysis and reporting Project management Regulatory and compliance awareness (utilities/energy) Vendor and stakeholder management Incident and risk management Budgeting and resource planning Team leadership and staff development