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HR Technology Strategy & Delivery Lead
Career Insights for Technical Program Manager
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Based on Illinois data
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What they do
A Technical Program Manager oversees all aspects of technical projects for their organization. They focus on overseeing the development, implementation, and delivery of technical solutions or products, often involving software development, hardware engineering, or IT infrastructure. They may be responsible for initiating programs, monitoring their progress, and providing technical support if issues arise.
$159,439 / year median in Illinois
Job Description
at CVS Health in Springfield, Illinois, United States Job Description We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. CVS Health is seeking a strategic and technically minded HR Technology Strategy & Delivery Lead to design and evolution of employee-facing HR technology experiences across the enterprise. This role will drive the strategy, requirements, solution design, and modernization of digital experiences supporting candidates, new hires, employees, managers, and HR teams. The ideal candidate will combine deep HR Technology expertise with experience in solution design, digital transformation, AI-enabled self-service, and vendor evaluation to create seamless, intuitive, and connected experiences across Workday, ServiceNow HRSD , mobile platforms, knowledge management solutions, automation, and emerging AI technologies.
Key Responsibilities:
+ Define and drive the HR Technology experience strategy across multiple personas and HR service journeys.
+ Lead discovery, requirements gathering, process analysis, and solution design activities for strategic HR Technology initiatives.
+ Identify experience gaps, process inefficiencies, and friction points across employee interactions and recommend technology solutions that improve adoption and self-service.
+ Design integrated solutions leveraging multiple HR Systems including Workday, Workbrain ServiceNow HRSD , mobile capabilities, workflow automation, AI, and digital experience platforms.
+ Develop future-state operating models, process flows, solution recommendations, and implementation roadmaps.
+ Evaluate platform-native capabilities and provide build versus buy recommendations aligned with business objectives.
+ Participate in vendor assessments, proof-of-concepts, and technology selection efforts.
+ Partner with Product Managers, Engineering, Architecture, HR stakeholders, and vendors to deliver scalable, modern HR solutions.
+ Assess opportunities to leverage AI, automation, conversational experiences, and agentic technologies to improve colleague experiences and reduce support demand.
+ Develop business cases, executive presentations, strategic recommendations, and in To view full details and how to apply, please login or create a Job Seeker account