ServiceNow Project Manager /

Delivery Manager Location:

Woodlawn, MD | Onsite 5 days/week

Interview:

In-person interview required

Key Requirements:

Bachelor's degree + 10 years of relevant IT/project management experience, or equivalent experience 8+ years of project/program management experience in enterprise technology environments Experience delivering large-scale IT implementations, governance, oversight, and executive stakeholder engagement 3+ years of experience managing ServiceNow implementation programs within a federal agency or equivalent transformation environment Working knowledge of ServiceNow administration, configuration, platform operations, and module functionality Experience with ITSM, ITOM, HAM/SAM, CMDB/Discovery, HRSD, CSM, CMP, and related ServiceNow modules Experience with Jira and MS Project Strong experience managing project schedules, RAID logs, dashboards, ROMs, and contract deliverables Experience coordinating sprint ceremonies, release readiness, production deployments, integration planning, and UAT Strong stakeholder management and executive communication skills Experience with security/ATO documentation, platform governance, and user training/enablement Strong organizational, communication, and problem-solving skills

Preferred Experience:

ServiceNow certifications such as

CSA, CAD, CIS ITSM, CIS

SAM, or CIS APM Experience working with SSA or other federal clients Agile, hybrid, or traditional project management experience PMP, Scrum/Agile, or SAFe certification ATO/security documentation and FedRAMP alignment Experience managing matrixed teams across architecture, development, operations, and business units

Pay:

$70.00 - $75.00 per hour

Work Location:

In person