Director of Enterprise Applications and Platform Services Position Details

Position Information Position Type Professional Staff

Faculty Track Position Title Director of Enterprise Applications and Platform Services

Employment Status Full Time

Months 12

Campus Portland, ME

Description The Director of Enterprise Applications and Platform Services provides strategic leadership and operational oversight for the university's enterprise application ecosystem supporting teaching, learning, research, and administrative operations. This role leads the ITS team responsible for the administration, configuration, integration, and continuous improvement of mission-critical platforms, including ERP, SIS, LMS, CRM, EHR, and related systems. Reporting to the VP/CIO, the Director serves as a key liaison between Information Technology Services (ITS) and campus partners, ensuring reliable, secure, and high-performing application platforms that deliver meaningful outcomes for students, faculty, and staff. This is an on-site position located on our Portland, Maine campus. About The University of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts. Benefits Overview

Multiple health and dental plan options, plus vision coverage.

Up to 8% retirement plan match.

Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.

Educational benefits:

UNE tuition waiver for employees, spouses, and domestic partners For more information about our outstanding benefits, please visit: UNE Benefits Overview Responsibilities Lead strategy, governance, and roadmap development for the enterprise application portfolio

Oversee application lifecycle management, including upgrades, patching, release management, and configuration

Establish standards, documentation, and change control practices for platform administration

Partner with institutional leaders to define priorities, success measures, and system value

Serve as senior technical authority for mission-critical platforms

Oversee system administration, security configuration, environment management, and performance optimization

Ensure applications remain current, supported, and aligned with vendor and institutional standards

Establish tiered support models and clear escalation processes

Oversee enterprise application integrations and data exchange in coordination with IT and data teams

Maintain application inventory, architecture documentation, and integration mappings

Assess platform health, risk, and dependencies across the portfolio

Promote architectural standards and scalable, sustainable integration practices

Lead technical evaluation of new and existing systems, including architectural fit, integration complexity, and total cost of ownership

Participate in procurement, RFP processes, and vendor selection

Identify opportunities to enhance platform value, reduce risk, and optimize the application portfolio

Lead or support system implementations, upgrades, migrations, and decommissioning efforts

Oversee data migration, testing, and quality assurance processes

Identify opportunities to consolidate or rationalize systems and reduce technical debt

Drive continuous improvement in platform performance and user experience

Ensure applications align with data governance, privacy, and regulatory requirements

Partner with security and infrastructure teams to maintain strong application security and resilience

Support business continuity and disaster recovery planning

Manage vendor relationships and contracts for enterprise application platforms

Monitor vendor performance, service levels, and alignment with institutional goals

Conduct regular vendor reviews and support strategic sourcing decisions

Lead, coach, and develop a multidisciplinary team of application administrators, analysts, and developers

Serve as a liaison to academic and administrative units, supporting proactive planning and adoption

Contribute to multi-year platform roadmaps aligned with institutional strategy

Establish and track key performance indicators for platform reliability, performance, and user satisfaction

Identify and implement improvements that enhance efficiency, reduce risk, and improve service delivery

Perform other duties as assigned Qualifications Bachelor's degree in information technology, computer science, or related field

7-10 years of progressive experience in enterprise application or IT systems leadership

Hands-on experience supporting enterprise platforms such as ERP, SIS, LMS, CRM, or EHR systems

Experience with system integrations, application lifecycle management, and platform operations

Knowledge of data governance, security, and regulatory requirements (e.g., FERPA, HIPAA)

Experience managing vendors and enterprise software contracts

Strong leadership, communication, and stakeholder engagement skills Preferred

Master's degree in a related field

Experience in higher education or similarly complex organizations

Professional certifications (e.g., ITIL, PMP, Workday, Salesforce, Oracle, SAP)

Experience maturing enterprise application management functions and governance frameworks

Familiarity with integration platforms, APIs, and middleware technologies

Experience with application portfolio management, system rationalization, or platform consolidation

Experience with AI-enabled capabilities within enterprise platforms EEO Statement Summary Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities. Vaccination Statement (PLEASE NOTE) Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity. Additional Note This position is not eligible for H-1B visa sponsorship or

STEM OPT

extension. Anticipated Pay Range $140,000 - $150,000

Posting Detail Information Posting Number 2022PS1012P

Open Date 09/25/2026

Close Date Open Until Filled Yes