A Digital Transformation Manager leads a digital change management process, which is the use of digital technologies to create new, or improve existing, business processes, culture, and customer experiences to meet changing requirements. They lead digital transformation initiatives including the development of new digital initiatives, new products, and new business models.
Manager, Digital Transformation & Workplace Adoption Humango Solutions Alexandria, VA Job Details Full-time $140,000 - $160,000 a year 3 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Human-centered design Teamwork IT transformation Operations transformation Secret Clearance Business consulting Agile Design thinking Strategic communications Change management support (employee development activity) Cybersecurity Project stakeholder communication Stakeholder relationship building Training delivery IT consulting Stakeholder management
Full Job Description Job Title:
Manager Digital Transformation & Workforce Adoption Summary:
Humango is seeking a seasoned, client-facing transformation lead to help the U.S. Coast Guard implement Digital Seabag, a Force Design 2028 initiative that equips members with modern connected devices, applications, data access, and connectivity matched to how they work in the field. This role sits at the intersection of organizational change management, strategic communications, stakeholder engagement, workforce adoption, and digital transformation execution. The ideal candidate can translate Digital Seabag implementation into practical adoption plans, executive-ready messaging, training strategies, stakeholder alignment, and sustained behavior change across distributed Coast Guard mission environments.
Clearance Required:
Active or prior security clearance preferred.
Location:
Hybrid work. On site locations include Alexandria and/or DHS HQ. May require quarterly out-of-town travel.
Required Experience :
5 to 10 years of professional experience in consulting, transformation, adoption, communications, or organizational change. Experience supporting federal, defense, homeland security, public sector, or similarly complex enterprise environments. Proven success driving technology adoption, workforce enablement, and behavior change. Strong understanding of digital transformation, organizational change management, strategic communications, human-centered design, and implementation planning.• Experience developing polished executive briefings, roadmaps, narratives, playbooks, and client-ready deliverables. Strong facilitation, stakeholder management, and client advisory skills. Ability to operate independently while keeping delivery focused, structured, and outcome-oriented.
Preferred Qualifications:
Prosci, CCMP, PMP, agile, human-centered design, or related certification. Experience with Microsoft 365, mobile workforce enablement, field technology adoption, or enterprise collaboration tools. Experience developing training products, communications toolkits, Power BI adoption dashboards, or stakeholder engagement campaigns. Active or prior security clearance preferred.
Duties and Responsibilities:
Supervise daily operations of Network Administrators and System Administrators supporting enterprise IT infrastructure. Coordinate operational activities across network, server, and enterprise service environments. Assist in Priority 1 through Priority 4 incident response efforts, ensuring timely restoration of services. Assist the Incident Manager during major outages by coordinating technical teams Monitor enterprise infrastructure health and ensure appropriate response to monitoring alerts. Review, prioritize, assign, and track operational work to ensure service level agreements are achieved. Provide technical guidance, mentoring, and performance feedback to assigned personnel. Ensure operational procedures, documentation, and shift turnover activities are completed accurately. Coordinate escalation of complex technical issues to engineering, cybersecurity, vendors, or external support organizations. Validate operational changes and maintenance activities to minimize service disruption. Ensure accurate incident documentation, operational reporting, and after-action reviews. Identify trends, recurring issues, and opportunities for continual service improvement. Maintain operational awareness across enterprise systems, networks, and applications. Promote compliance with cybersecurity policies, operational procedures, and organizational standards. Support workforce scheduling, training, and readiness within a 24/7 operations environment.
Decision-Making Authority:
The Manager, Digital Transformation & Workforce Adoption has day-to-day decision-making authority for all deliverables, engagements, communications, and other support efforts that they produce for the customer in support of the program and its various projects/initiatives.
About Humango:
Humango Solutions, LLC (Humango) is a Small Business Administration (SBA)-certified Historically Underutilized Business Zone (HUBZone) and Woman-Owned Small Business (WOSB) that delivers services and solutions that maximize our customers' positive impact on society. We are dedicated to supporting, maximizing, and evolving digital solutions and information technology that enables government services to be more effective, accessible, and available to the public.
Pay:
$140,000.00 - $160,000.00 per year
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance Security clearance: Secret (Preferred)
