Junior Help Desk

Junior Help Desk Konnected Concepts Inc. is a California-based wireless connectivity and hardware solutions company recognized by Inc. 5000 as one of America's fastest-growing companies. We are top mobility co-sell partners with T-Mobile, Verizon, and AT&T. We serve mid-market to enterprise customers across retail, utilities, and public sector — delivering end-to-end hardware provisioning, carrier connectivity, and managed device solutions. We are a small, high-performing team where your work directly impacts customer outcomes. This role sits at the intersection of technical operations and customer success — it is hands-on, fast-paced, and mission-critical.

ROLE OVERVIEW

We are looking for a technically sharp, customer-focused individual who can own the full lifecycle of device provisioning and customer onboarding. You will be responsible for manually enrolling Apple devices into Apple Business Manager (ABM) via Apple Configurator 2, staging and configuring routers and wireless hardware, tagging and kitting assets, and serving as a trusted point of contact for our customers post-deployment. This is not a helpdesk role. We need someone who can troubleshoot complex MDM enrollment issues, configure enterprise-grade networking hardware, and communicate clearly with customers — all in the same day.

WHAT YOU WILL DO

Apple Device Provisioning & MDM Enrollment Manually enroll Apple devices (iPad, iPhone) into Apple Business Manager using Apple Configurator 2 Configure and manage DEP/ADE enrollment profiles in Workspace ONE UEM (VMware) Troubleshoot MDM enrollment failures including DEP profile issues, APNs certificate errors, Await Configuration settings, and Activation Lock Validate device supervision status, ownership type, and enrollment type post-enrollment Maintain accurate device records including serial numbers, assignment status, and enrollment state in ABM and WS1 Coordinate with customers on SOP adherence for device receipt, storage, and first power-on procedures Router & Network Hardware Staging Stage, configure, and test routers and wireless hardware from vendors including Peplink, Teltonika, Digi, and Ericsson Apply firmware updates, VPN configurations, APN settings, and carrier-specific profiles Perform pre-deployment validation and QA testing before hardware ships to customers Document configurations and maintain staging SOPs Asset Tagging, Kitting & Logistics Perform asset tagging, ABM enrollment tagging, and MDM enrollment tagging on all devices Kit devices with accessories, SIM cards, and documentation per customer specifications Coordinate with shipping and logistics to ensure accurate, on-time delivery of staged hardware Maintain inventory accuracy and report discrepancies Customer Success & Support Serve as primary technical point of contact for customers during and after device deployment Walk customers through enrollment SOPs, troubleshoot issues remotely, and escalate when needed Conduct post-deployment check-ins to confirm devices are enrolled correctly and performing as expected Document customer issues, resolutions, and recurring patterns to improve internal SOPs Build strong customer relationships — our customers are enterprises who depend on us to get this right

WHAT WE ARE LOOKING FOR

Required 3+ years of hands-on experience with Apple device enrollment using Apple Configurator 2 and Apple Business Manager (ABM) Deep working knowledge of MDM platforms — Workspace ONE UEM (VMware) experience strongly preferred Solid understanding of DEP/ADE enrollment, supervised device management, APNs certificates, and MDM profile configuration Experience staging and configuring networking hardware (routers, cellular gateways, or similar) Strong troubleshooting skills — you can diagnose an enrollment failure from a screenshot and know exactly where to look Customer-facing experience — comfortable communicating technical issues clearly to non-technical stakeholders Highly organized with strong attention to detail — asset tagging and kitting require precision Ability to work independently and manage multiple priorities in a fast-paced environment Nice to Have Experience with Peplink, Teltonika, Digi, or Ericsson hardware Familiarity with T-Mobile, Verizon, or AT&T carrier portal management Experience with Jamf, Kandji, or other MDM platforms in addition to Workspace ONE Apple Certified Support Professional (ACSP) or similar certification Experience in retail, utilities, or public sector customer environments

WHAT WE OFFER

Competitive compensation commensurate with experience Opportunity to grow within a fast-scaling, Inc. 5000 recognized company Direct exposure to enterprise wireless connectivity, IoT, and device management at scale Collaborative, small-team environment where your contributions are visible and valued

Job Type:

Part-time Pay:

$18.00 - $20.00 per hour Application Question(s): How much experience do you have with the basic installation and configuration of routers or other network devices?

Please provide your LinkedIn account:

Education:

Bachelor's (Preferred)

Experience:

managing and updating hardware or network device inventory: 1 year (Preferred)

Work Location:

In person