Network Engineer

Under the direction of the assigned supervisor, the Network Engineer plans, directs, manages, and oversees the activities and operations of the City's Technology Department, including network infrastructure, systems administration, and cybersecurity; performs related duties as required. Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:

• Maintain computer networks, including VPNs, routers, and other hardware.
• Install and configure network equipment.
• Manage cabling tasks, including pulling, routing, terminating, and labeling

CAT5/CAT6

network cabling.

• Manage network security, including configuring firewalls and updating antivirus protection software and data security systems.
• Monitor computer systems to optimize network performance.
• Troubleshoot, resolve, and communicate network issues to staff and management.
• Implement disaster recovery procedures.
• Maintain current knowledge of security and networking best practices to ensure effective solutions and protection of City systems.
• Design, install, integrate, operate, and administer servers, firewalls, and network devices.
• Monitor Windows system alerts and assist in resolving complex hardware and software issues.
• Administer efficient work of servers and provide support for daily operations.
• Analyze system failures and assist in restoring systems and data.
• Manage the City's Technology Department operations, including computer operations, technical support, systems analysis, programming, database management, geographic, network, telecommunications, and IT training.
• Serve as Acting Technology Officer in their absence.
• Review computerized and manual systems and processes to identify opportunities for business process improvement, technology enhancements, software acquisition, and efficient data storage and retrieval.
• Evaluate reports and service requests to ensure compliance with City policies and applicable laws.
• Oversee and participate in project management for system implementations and enhancements.
• Develop the Technology Department Annual Work Plan in coordination with the Technology Officer.
• Assist in developing and implementing policies, procedures, and short- and long-term objectives.
• Supervise staff, including assigning work, setting priorities, scheduling, and conducting performance evaluations.
• Select and oversee consultants and vendors.
• Prepare and administer the IT operating budget and staff reports.
• Forecast needs for staffing, equipment, materials, and supplies.
• Maintain confidentiality of sensitive information.
• Safely operate City vehicles and equipment.

Education and Experience:

Bachelor's Degree in Information Technology or a closely related field, and four (4) years of experience with routers, switches, firewalls, and network management software, including two (2) years of supervisory or management experience. License(s)/

Certifications:

• Must possess a valid California Class "C" driver's license upon hire and maintain it throughout employment with the City of Victorville.
• Must possess a Cisco Certified Network Associate (CCNA) certification.
• Possession of a Cisco Certified Network Professional (CCNP) is desirable.

Knowledge of:

• City policies and procedures.
• Current technology trends and capabilities in hardware and software solutions supporting the City's business needs and goals.
• Microsoft desktop and server operating systems, mobile operating systems and networking environments.
• Relational database management.
• Principles of general business practices and processes with data systems and relational database systems.
• Principles and practices of public administration, supervision, administrative management, and project management.
• Network protocols and services such as TCP/IP, OSPF, and EIGRP.
• Network infrastructure, including LANs, firewalls, routers, and printers.

Skill and Ability To:

• Analyze and evaluate network performance, identifying issues, and provide solutions to ensure efficient operation.
• Design, implement, and troubleshoot Wi-Fi, and security infrastructure.
• Manage time effectively.
• Manage multiple projects simultaneously from design to implementation.
• Communicate technical information to both technical staff and non-technical employees across departments.
• Exercise initiative, discretion, and sound judgment within established procedures, guidelines, and rules.
• Define problems, establish facts, and draw valid conclusions.
• Manage situations requiring diplomacy, fairness, firmness, and sound judgment.
• Supervise staff, assign tasks and authority, and evaluate staff performance.
• Build effective teams and provide efficient customer service.
• Communicate effectively, both verbally and in writing.
• Establish and maintain effective working relationships with the City Manager, department heads, managers, supervisors, employees, external agencies, consultants, vendors, suppliers, and the public.
• Apply safe work practices.

(Must be performed with or without reasonable accommodations) Work is primarily performed in an office environment with frequent interaction with other employees and occasional exposure to moderate noise levels typical of office and technology settings. Physical demands are light and include prolonged periods of sitting, as well as standing and walking as needed. The incumbent may be required to lift, carry, push, or pull items weighing up to 75 pounds. The incumbent must possess sufficient vision and hearing, with or without correction, to safely and effectively perform job duties. The ability to communicate clearly and effectively, both verbally and in writing, is required. The position may require extended work hours, including evening meetings and occasional after-hours response to operational needs.