Job Title:

Incident Manager Job Description We are seeking highly motivated, eager, and ambitious individuals who are driven to excel and stand out among their peers. The ideal candidate is aggressive in pursuing excellence, thrives in a fast-paced environment, and is relentless in the desire to succeed. Responsibilities Provide 24/7 surveillance and support for internal departments and external customers to troubleshoot problematic systems. Meet aggressive network availability, MTTR, and ticket handling objectives, offering hands-on leadership during network events and incidents. Proactively collect and analyze network data to validate assumptions and identify issues. Deliver real-time communication internally and externally, ensuring transparency and swift issue resolution. Collaborate with wireless carrier partners to identify and resolve interactions between their network and the Cisco Network. Engage directly with designers, developers, program managers, and network quality testers. Exhibit a passion for customer service and a commitment to 'right the first time' principles. Essential Skills BS in Computer Science or equivalent experience. 2+ years of relevant work experience. Understanding of DNS, CDN, and application load balancing. Experience with web frameworks and data APIs. Working knowledge of SQL-like databases. Experience in a SaaS or hosted application service provider environment. Strong analytical, communication, and customer interfacing skills. Effective at working with technical teams; strong interpersonal and communication abilities. Flexibility to work shift hours, including weekdays and weekends. Additional Skills & Qualifications Experience in executing skills in Root Cause Analysis (RCA) and problem resolution. Ability to write preliminary reports well. Need to be a sole US citizen. Work Environment The work environment involves night shifts from Tuesday to Saturday or Sunday to Thursday with flexibility needed between 2:00 PM and 11:00 PM EST. Teams rotate these shifts every four months. There is very little on-call work involved. Job Type & Location This is a Contract position based out of Alpharetta, GA. Pay and Benefits The pay range for this position is $85000.00 - $95000.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Alpharetta,GA.

Application Deadline This position is anticipated to close on Sep 11, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.