Senior Operations Engineer

Job Listing ID:

4487819

Job Title:

Senior Operations Engineer Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/07/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers. The Main Responsibilities Proactively identify, design, and implement opportunities to simplify, standardize, and automate network operations by leveraging AI-driven insights and automation technologies to improve reliability, scalability, and operational efficiency. Embed AI capabilities into existing network and NOC workflows (e.g., monitoring, incident response, capacity planning, and change management) to reduce manual effort and cognitive load while preserving service integrity, compliance, and operational resilience. Act as a feedback conduit between engineers and AI/tooling owners by capturing adoption friction, usability gaps, and performance limitations, and translating those findings into actionable requirements and continuous improvements for AI platforms and automation processes. Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations. Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions Maintain current knowledge base regarding complex routing, switching Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services. Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management. Troubleshoot and resolve complex issues Provide high-level off-hours support on a rotating basis with other engineers Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows. Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems. Maintain network monitoring applications, equipment and utilities as needed. Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions. Create and maintain network documentation and reports as required Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & Solarwinds) on high-level support issues. What We Look For in a

Candidate Minimum:

Job Classification:

Network and Computer Systems Administrators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A