Support Specialist About the Role The Support Specialist is an entry to mid-level role on the Service Team at Berry Solutions Group. This position is responsible for providing support in office and onsite through various agreements, including but not limited to, Managed Service, Dedicated Support, and Service Level Contracts. Traditional hours of Monday

• Friday, 8 AM
• 5 PM, are observed, but some evening and weekend work may be required based upon client needs.

About Berry Solutions Group Berry Solutions Group is a leading IT Managed Service Provider that offers a wide range of IT solutions and services to small and medium-sized businesses. We help our clients achieve their business goals by providing them with reliable, secure, and efficient IT infrastructure and support. We are a team of passionate and experiences IT professionals who are committed to delivering excellence and customer satisfaction. At BSG, customer service is our top priority. We pride ourselves on delivering exceptional quality, integrity, and results. Our team is committed to solving complex problems and providing tailored IT solutions with care and precision. Essential Functions and Duties Provide Level 1 Help Desk Triage and Support Learn and use the ConnectWise Manage Ticket System Must be comfortable and capable of communicating with customers by phone, email, and ticket system Able to triage and escalate support tickets as necessary Perform weekly check sheets to maintain healthy customer environments Setup and provision laptops, desktops, and other endpoint devices for customers and internal staff Provision user accounts using Active Directory Create, review, and modify Standard Operating Procedures and Knowledge Base articles Verify monthly reporting for customer distribution Provide patch compliance using endpoint management solution Assist in deploying endpoint management agents Travel to customer sites as needed Essential Requirements Ability to use general diagnostic and troubleshooting knowledge independently in the field Ability to perform maintenance services on various types of hardware Excellent communication, problem-solving, and customer service skills Ability to work independently and as part of a team Strong organizational and multi-tasking skills and attention to detail Preferred Qualifications Previous experience working for an IT Managed Service Provider Previous experience with a remote monitoring and management solution Experience with administrating and troubleshooting Office 365, Google Workspaces, and MAC Key Competencies Communication

• Maintain clear and regular communication Reliability
• Be dependable and accountable Timeliness
• Ability to show up to work on time and ready to start a shift Company Benefits Medical, Dental, Vision Retirement Plan Options Paid Time Off Holiday Observances