Minimum Qualifications Experience:

Two years and six months of experience, one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience. 2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience. 3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools. 4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience. 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience. Preferred Experience 1 year of experience with Active Directory 1 year of experience in with VOIP (voice over Internet protocol). 1 year of experience in Help Desk Tickets preferably in both virtual and in person settings Main Purpose of Job The purpose of the CNS II technician is to support the IT infrastructure and user community of Carroll County D.S.S. and the Maryland Department of Human Services by performing essential tasks such as running network cabling, providing technical documentation, managing the inventory of IT assets, management and configuration of local IT solutions, configuration of user devices, providing reports/data to leadership/stakeholders on demand or by schedule, deployment of applications, and assisting users with technical issues related to software, hardware, printers, and network connectivity. This role ensures the smooth operation of IT systems and services, contributing to the efficiency and productivity of the organization. Other values this position bring to DHS is they will monitor IT systems and networks, perform software installation and configuration, repair printers, distribute and track user IT devices, configure user IT devices, assist staff with questions related to areas in IT, and participate in projects approved by the Director and or Assistant Directors of the agency or CIO, Deputy CIO, or DHS leadership by executing various tasks.

Pay:

$81,750.00 - $116,769.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person