ServiceNow Flow Designer / Automation Engineer#26-38862

$107.24-$112.24 per hour

Wilson, NC

Onsite

Job Description

Our client, a Commercial Banking company, is looking for a ServiceNow Flow Designer/Automation Engineer for their Remote/Raleigh NC/Charlotte NC / Atlanta GA / Richmond VA/Wilson NC location.

Responsibilities:

Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine readable model that enables end to end visibility, enforced accountability, and scalable, automation driven operations

The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform.

This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes.

The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.

Workflow Design & Automation Development

Design, build, and maintain workflows using Flow Designer and related automation capabilities

Develop reusable flows, subflows, and actions for enterprise-scale use cases

Ensure workflows are modular, maintainable, and aligned to platform standards

Process Automation & Translation

Translate business and operational processes into automated workflows

Eliminate manual coordination by automating decision points and execution steps

Align workflows to service dependencies and operational realities

Governance Automation & Policy Enforcement

Embed governance rules and approval models into workflow logic

ent incomplete, non-compliant, or unauthorized actions

Enforce service ownership, lifecycle, and control requirements through automation

Change & Incident Workflow Enablement

Build workflows supporting change lifecycle, including validation, approvals, and execution gating

Enable incident routing, triage, and enrichment workflows

Use service context for accurate execution and routing decisions

Automation Reliability & Error Handling

Design workflows with error handling, retry, and fallback logic

Ensure automation is resilient and safe for production use

Define and document failure conditions and recovery approaches

Automation Optimization & Continuous Improvement

Monitor workflow performance and execution outcomes

Improve workflows to reduce cycle time and eliminate inefficiencies

Standardize automation patterns for reuse and consistency"

Requirements:

Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.

Strong understanding of workflow orchestration and process automation principles.

Experience translating business requirements into automated solutions.

Proven ability to build scalable and reliable automation in enterprise environments.

Experience supporting service-centric or Service-Aware operating models.

Familiarity with governance automation and policy-as-code concepts.

Experience with ITSM processes such as change and incident management.

Background in regulated or complex enterprise environments.