Core Work Schedule:

Monday - Friday, 7:00 AM ET - 4:00 PM ET (Flexible).

Location:

This position is fully remote; however, candidates must reside in the Washington, DC, Metropolitan Area (DMV) to accommodate occasional onsite meetings, training, or customer support activities at the Washington, DC, customer location or the Peraton office in Sterling, VA. The number of days the Support Specialist works on-site in Washington, DC, or Sterling, VA, is subject to change based on government/program requirements (for example, surge support might require the individual to be in the office five days per week). Roles and Responsibilities Collaborate with the EIO Database and Infrastructure teams, other contractor teams and partner organizations to establish and maintain CA systems. Perform root cause analysis and document all existing and potential problems and outages, along with corrective actions. Ensure that all problems/incidents are logged into the Ticket Management System and properly managed. Participate in planning meetings to execute proactive system upgrades and new technology implementations. Update government task manager (GTM) on production issues and initiatives. Identify opportunities to automate routine processes. Review SOPs for maintaining CA operational capability and work with staff to document procedures. Attend all CA applications training when scheduled. Monitoring Identify CA components that can be monitored using Zabbix/Grafana/Splunk dashboards and alerts, or other identified systems. Coordinate with the monitoring team on updates to CA servers and configurations that affect monitoring services (new/removed servers, sites). Deployments Manage day-to-day enterprise security hygiene, rapidly executing remediations for high-severity CVEs and actively exploited KEVs to protect core systems and applications. Coordinate with Development and Database teams to plan and implement upgrades or new components. Maintain list of scheduled production events and ensure timing does not conflict with operational requirements. Provide required notifications of upcoming deployments. Reporting Provide weekly activity reports on recent and upcoming activities. Identify issues that need to be addressed with the client. Provide weekly summaries of incidents handled by staff. Provide daily notifications of current activities, ongoing or just-completed incidents, and imminent upcoming events. Qualifications Basic Qualifications Bachelors degree and 12 years of experience or a Masters degree and 10 years of experience or an Associates degree and 14 years of experience or a High School diploma/equivalent and 16 years of experience. U.S. citizenship and minimum active SECRET Government Security Clearance with the ability to obtain

TOP SECRET

clearance. 5+ years of experience in applications support. Deep understanding of Tier 2 Windows and/or Linux OS installation and configuration issues. Understanding of multi-tier applications that interface with RDMSs (relational database management systems), such as Oracle. Experience working with custom applications and troubleshooting issues in a client-server environment. Ability to support ServiceNow tickets related to CA systems and applications. Experience working with web-based applications running on Apache and/or IIS. Preferred Qualifications Experience supporting the U.S. Department of State. Experience working with Salesforce application installations and troubleshooting. Experience working with OpenShift container / applications environment. Experience providing applications support and deployments in a cloud environment.

Details Target Salary Range:

$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement:

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements:

The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.

EEO:

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