IT Field Services Rep II FedEx Freight, Inc. dental insurance, parental leave, paid holidays, tuition reimbursement, 401(k) United States, California, Hayward 29001 Hopkins Street (Show on map) Sep 05, 2026 While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location in Hayward, CA.

POSITION OVERVIEW

Supports end user device lifecycle operations by coordinating repair processes, managing inventory, and ensuring timely distribution of equipment. This role helps maintain reliable device availability and collaborates with IT, vendors, and logistics partners to deliver efficient, compliant, and user-focused services

ESSENTIAL FUNCTIONS

Coordinate device repair activities including vendor warranty claims and internal service processes

Manage inventory of end user devices, peripherals, and replacement parts

Oversee device distribution to ensure timely fulfillment of user requests

Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards

Document repair workflows, distribution activities, and asset tracking information

Support compliance reviews, audits, and lifecycle reporting for end user devices

Provides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.

Escalate complex or unresolved issues to Support Services Level 2/

or engineering/App Dev teams

Perform other duties as assigned

Comply with all applicable laws/regulations, as well as company policies/procedure

Disclaimer:

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

Associate's degree in information technology, supply chain, business administration, and / or related field

Two (2) years of experience in IT asset management, device lifecycle operations, or logistics

Familiarity with repair processes, warranty management, and vendor coordination

Knowledge of inventory management systems and asset tracking practices

Understanding of IT governance, compliance, and lifecycle management standards

Experience with collaboration and ticketing tools such as ServiceNow preferred

Strong organizational and problem-solving skills

Organizational skills to manage inventory, repair processes, and distribution activities

Collaboration and communication skills to work with IT teams, vendors, and logistics partners

Attention to detail to ensure accurate tracking and compliance with standards

Problem-solving skills to optimize repair workflows and distribution efficiency

Ability to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds

Job Conditions:

Must be able to travel

EST FedEx Freight, Inc FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Pay:

Hourly:

$29.36 - $44.04 The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, vacation (FT only), paid holidays (FT only).