TYPE OF POSITION/EMPLOYMENT CATEGORY

Full-Time, Staff

DEPARTMENT

Technology Support Services

SCHEDULE

Monday

• Friday, 12:30pm
• 8:30pm Occasional evening or weekend work required: Events on Saturday and/or Sunday. Occasional shift change to cover morning or evenings Monday
• Friday.

TRAVEL:

Occasional travel required

• Tickets may require onsite visit to off-campus locations.

REMOTE WORK

No HOURS/WEEK and

MONTHS/YEAR

35 hours/week and 52 weeks/year

FLSA STATUS

Non-Exempt, Hourly

GENERAL PURPOSE

Answers phone calls and provides support over the phone or with remote access tools. Troubleshoots software and hardware failures and identifies network problems when they relate to computers, printers or phones. Performs the installation, repair and preventative maintenance of I.T. equipment and related systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support end-users with IT-related problems in a responsive and service oriented manner. Assist with the troubleshooting, installation, implementation and support of hardware and systems. Receipt, deployment, and maintenance of IT-related equipment. Assist and support events that require information technology equipment: on-campus conferences, lectures and/or special presentations.

REQUIRED MINIMUM QUALIFICATIONS

Some College (Associate Degree or presently pursuing Bachelor's Degree) Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) 1-3 years of work-related experience

PREFERRED QUALIFICATIONS

Jenzabar Software Statistical Software

RESPONSIBILITY FOR PUBLIC CONTACT

Daily contact requiring courtesy, discretion, and sound judgment.

SALARY INFORMATION

When determining the salary offer for a new employee, Molloy considers several key characteristics such as job knowledge, skills, and experience as well as internal and external equity. The hiring hourly rate for this position is $24.25. This hourly rate represents the University's good faith and reasonable estimate of the range of compensation at the time of posting. As part of its total compensation package, Molloy University offers an extensive range of benefits and programs for its employees including excellent health and dental insurance options, generous time off and tuition benefits. For further information, please visit Benefits | Molloy University .

AN EQUAL OPPORTUNITY EMPLOYER

Women, minorities, persons with disabilities and veterans are encouraged to apply. Molloy University does not discriminate on the basis of an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, or military status; in its administration of educational policies, programs or activities; its admissions policies; or in employment practices. Molloy University takes its responsibility seriously to establish an environment in which the dignity and worth of all members of the institutional community are respected. In its effort to provide an optimal learning environment the University seeks the appointment of persons who are highly qualified and whose background is appropriate to fill each vacancy. It is University policy to recruit, employ, retain and promote employees without discrimination regarding sex, race, color, creed, religion, age, marital status, sexual orientation, veteran status, national or ethnic origin or physical disability.