Description 

JOB DESCRIPTION

Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. Performs first- and/or second-level problem determination (first level is help desk). Interfaces with users and/or network vendors. Responsible providing technical support for LAN/WAN or for a section of a larger network. May perform installation, modification and testing of network. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).

SCOPE:

N/A PROBLEM COMPLEXITY

N/A

FREEDOM TO ACT

General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.

LEADERSHIP AND MANAGEMENT

N/A

KNOWLEDGE/SKILLS AND ABILITY

Considerable knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered.

Supervision Received:

General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.

IMPACT:

Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.

LIASON:

Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involved obtaining or providing information or data requiring some explanation or interpretation. Qualifications Associates Degree and 4 years of relevant experience; OR Bachelors and 2 years of relevant experience Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card. Technical skills and experience related to cloud networking Effective interpersonal skills, and strong briefing and writing skills Ability to work in a fast paced, dynamic, and team environment with little supervision

Hands On Experience:

ServiceNow, SCOM, Solarwinds, Zscaler support,

Azure Network Certification:

Current Network and ITIL 4 certifications Experience with a Federal or Government Agency