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More Actions Student Services Technician Job

ID323323

Location

Estrella Mountain Comm College

Full/Part TimeFull-Time

Regular/TemporaryRegular Salary Range $19.22

• $23.01/hourly, DOE Grade 107 Work Schedule Monday
• Thursday, 9am
• 6pm, Friday 8am
• 5pm; some evenings and weekends may be required

Summer Hours:

Monday

• Thursday, 7am-6pm Schedule is based on the operational needs of the department and EMCC Work Calendar 12 Months Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa

Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage

Paid Time Off:

Vacation, Sick Leave, and Personal Time

20 Paid Observed Holidays

Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b)

Tuition Reimbursement for employees and dependents

Annual Professional Development Funding

Flexible Work Schedules Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars

Monthly Health & Wellness Calendar and Newsletter

Virta Diabetes Reversal Program and Support Groups

Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events

Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Estrella Mountain Community College (EMCC) is hiring a Student Services Technician. This position works within the Admissions and Records Department and is responsible for processing and maintaining admissions and records functions. To best serve the students, department, and college, this position is fully in-person. Essential Functions 30%

• Admissions Logistics and Compliance Assists new and continuing students with all aspects of the college admissions, records, and registration functions.

Provides student, faculty, and staff support; i.e. enrollment verifications, transcript requests for employers, students, lenders, and/or the National Student Clearinghouse.

Updates student records as required, following FERPA (Family Educational Rights & Privacy Act).

Responds to student communication and processes documents/requests.

Assists with Special Admissions populations including working with high school partners. 30%

• Operations, Data Integrity, and Quality Assurance Adheres to applicable laws, policies, rules, or regulations.

Prepares records for permanent storage and/or disposal.

Gathers data for reports, routine correspondence, and verification of accuracy.

Tracks the number of students served and other processing numbers and reports information to division leads.

Verifies program eligibility based on set requirements 30%

• Frontline Services, Staff Coordination, and Technical Support Supports Admissions and Records Office with a strong focus on customer service, quick response times to student and staff questions, and warm referrals to other related student service areas.

Provides student, faculty, and staff support; i.e. transcript evaluations, admissions application, Maricopa residency and tuition classification procedures.

Performs general office functions such as answering multi-phone line services and making outgoing calls, responding to electronic communication mediums, and providing front-line service.

Assists with training A&R part-time employees and Federal Work Study (FWS) student employees.

Submits HDT's for technology, facilities maintenance requests, etc.

Reserves rooms for A&R meetings, training, etc. 10%

• Administrative Support, Projects, and Other Duties Performs general office functions such as faxing, preparing correspondence, and gathering data for reports.

Organizes, orders and maintains supplies; arranges for basic equipment repairs or service as needed.

Performs other duties as assigned commensurate with position grade level.

Minimum Qualifications High school diploma or GED and one (1) year of full-time equivalent clerical, administrative office support or related experience. An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered Desired Qualifications

Six months or more of experience in student services within higher education. Preference will be given to candidates with experience interpreting and applying federal and state higher education regulations (i.e. lawful presence and residency determination requirements).

Six months or more of experience using Microsoft Office Suite or Google Workspace

Six months or more of experience using an online Student Information Systems (i.e. SIS)

Six months or more of experience training staff in a professional environment.

Six months or more of experience working with students from varied backgrounds/post secondary student population

Six months or more of customer service experience with a high degree of public contact including, but not limited to in-person, telephone, e-mail, text, and/or chat

One (1) year of full-time, relevant MCCCD experience within the previous two years

Special Working Conditions May be required to work at multiple sites or locations Work Schedule Varies and work is fully in person May be required to work evenings and weekends i.e. Monday

• Thursday, 9am-6pm Fridays 8am-5pm May be required to lift or carry up to 25lbs with or without a reasonable accommodation May be required to sit for a prolonged period of time; viewing a computer monitor Users of campus vehicles must meet district minimum standards regarding driving: https://district.

maricopa.edu/regulations/admin-regs/section-4/4-14

Additional Considerations:

Providing service coverage at off-site locations and the ability to pass a fingerprint clearance process may be required (i.e. high schools or college program facilities).