We are seeking a hands-on Senior IT Systems Engineer to support and scale technology operations within a fast-paced manufacturing environment. This position will play a key role in standing up new production areas, supporting critical infrastructure, enhancing end-user services, and driving automation initiatives across the organization.

The ideal candidate combines strong systems administration experience with a passion for solving complex technical challenges, improving operational efficiency, and supporting modern identity, cloud, and endpoint management platforms.

Key ResponsibilitiesManufacturing & Infrastructure DeploymentLead the IT setup and deployment of new manufacturing and operational spaces.

Install, configure, and support network infrastructure, servers, workstations, and production-floor technology.

Provision user identities, endpoint devices, access controls, and supporting systems for new facilities and production teams.

Deliver accurate documentation, operational procedures, and support materials to local site teams.

Platform & Systems AdministrationManage and support core enterprise platforms including identity management, productivity suites, collaboration tools, endpoint management solutions, and service management systems.

Configure and maintain Single Sign-On (SSO), user provisioning workflows, lifecycle management processes, and access governance controls.

Ensure systems remain secure, scalable, and aligned with business growth objectives.

Develop and maintain monitoring solutions to improve visibility, performance, and service reliability.

Incident Response & Operational SupportServe as a primary escalation point for infrastructure and platform-related incidents.

Perform root cause analysis and coordinate resolution efforts across networking, infrastructure, security, and application teams.

Lead post-incident reviews and implement preventative measures to minimize recurring issues.

Support production operations by maintaining high system availability and responsiveness.

Automation & AI EnablementDesign and implement automation solutions that reduce manual effort and improve service delivery.

Develop scripts, integrations, and workflows using APIs to streamline IT operations.

Build and enhance internal tools that improve service desk performance, technician productivity, and user self-service capabilities.

Explore and implement AI-driven solutions such as virtual assistants, automated support workflows, and knowledge management enhancements.

Security & CompliancePartner with Security, Infrastructure, and DevOps teams to strengthen platform security, logging, monitoring, and compliance initiatives.

Implement least-privilege access models and identity security best practices.

Support organizational compliance requirements and technology governance efforts.

Leadership & DocumentationMentor junior IT professionals and provide technical guidance on escalated issues.

Contribute to knowledge sharing, process improvement, and continuous learning initiatives.

Develop and maintain architecture diagrams, operational documentation, runbooks, and change management records.