Service Lane Specialist - Pasadena

X Facebook Pinterest Copy Link WhatsApp Email Share Share this job Facebook X LinkedIn Email Service Lane Specialist - Pasadena Pasadena, CA Apply for this job Service Lane Specialist - Traveling Role Field-Based | Various U.S. Locations (Near Major Airport Required) Full-Time Direct Hire | Travel-Intensive Role $70K + Company Vehicle Provided (for work usage only) Drive Dealership Performance. Elevate Customer Experience. Join a high-impact, nationally recognized program supporting thousands of dealerships across the U.S. The Service Lane Specialist plays a critical role in helping dealerships modernize operations, increase service profitability, and deliver an exceptional customer experience through the implementation of cutting-edge service lane technologies. This is a dynamic, field-facing role combining consulting, training, and performance coaching—ideal for someone who thrives on influencing change and building strong relationships. What You'll Do Strategic Consulting & Performance Coaching Partner directly with dealership leadership to implement best-in-class service lane processes Coach Service Advisors, Managers, and BDC teams on improving efficiency, customer retention, and profitability Drive adoption of key programs such as MPVI (Multi-Point Vehicle Inspections) and GM service standards Digital Tool Optimization Lead implementation and optimization of service lane technologies, including Online Service Scheduling (OSS) Ensure systems are properly configured and fully utilized to maximize appointment flow and shop capacity Troubleshoot technical and process-related challenges Performance Management & KPI Ownership Monitor and analyze dealership performance across key metrics (cycle times, retention, customer satisfaction) Develop and execute improvement plans for underperforming stores Support dealerships in meeting program requirements and achieving incentive targets Relationship Management & Collaboration Act as a trusted advisor and liaison between dealerships and regional leadership teams Communicate program updates, progress, and opportunities across stakeholders Share best practices and success stories to drive continuous improvement What Success Looks Like Within your first 90 days, you'll be actively influencing dealership performance, building strong relationships, and delivering measurable improvements in operational efficiency and customer experience. Required 1-3+ years of experience in automotive dealership operations, service, BDC, or OEM environment Strong understanding of dealership service workflows and cross-functional operations Excellent communication, presentation, and relationship-building skills Highly organized, self-motivated, and comfortable working independently in a field-based role Proficiency in Microsoft Office (Excel, PowerPoint, Word) Valid driver's license and ability to travel extensively Preferred Experience in consultative sales, training, or field support roles Familiarity with service platforms (Service Workbench, Xtime, Service Edge, etc.) Knowledge of Dealership Management Systems (DMS) Background in performance improvement or process optimization Travel & Work Environment Travel 3-4 days per week, visiting 4-6 dealerships weekly Overnight travel (2-3 nights/week) depending on territory Must reside within 60 minutes of a major airport Business professional attire required in the field Training & Development Structured 6-8 week onboarding program with corporate training and field ride-alongs Ongoing coaching and development, with full ramp-up expected within ~6 months Exposure to best practices across a nationwide network of dealerships Why Join This Program? Be part of a high-visibility, high-impact initiative supporting over 4,000 dealerships nationwide Work with a collaborative, high-energy team focused on continuous improvement Gain valuable experience in consulting, operations, and performance optimization Company vehicle provided for business travel EOE, including Disability/Veterans. How to Apply for

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To apply for this position, please follow these steps: Apply for this job with your current resume. We'll get back to you the same day with some feedback on your application. Next you'll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we'll give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours. #HRUGeneral Apply for this job Copy link ✓ Thanks for sharing! Find any service AddToAny More…