Essential Elements:

Print Substitute Student Services Technician II Salary:

$25.63

Hourly Location:

San Bernardino Valley College and/or

Crafton Hills College, CA Job Type:

Department:

Various Departments Job Number:

2426-00018

Closing:

Continuous Job Description This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.

SUMMARY DESCRIPTION

Performs a variety of technical duties in support of assigned student services area; provides a wide variety of reference and resource information related to assigned function or program area; and performs other general program support and clerical assistance duties in support of assigned program area.

DISTINGUISHING CHARACTERISTICS

The Student Services Technician II classification is distinguished from Student Services Technician I classification in that employees in this classification perform additional and more difficult and responsible types of duties such as determining program eligibility and coordinating prescribed services for students with disabilities.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.

REPRESENTATIVE DUTIES

The following duties are typical for this classification.

Performs a full range of technical, program support, and clerical duties in support of assigned student services program area; provides a wide variety of specialized, reference and resource information, training, and assistance related to assigned function or area of assignment.
Participates in planning, organizing, and coordinating assigned program activities; implements procedures to ensure efficient day-to-day operations of assigned area.
Participates in the development of long-range planning and program review; assists in the development and implementation of revised procedures.
Develops yearly calendar of events, workshops, and other schedules related to assigned activities and services; reviews, updates, and informs others of essential timelines; coordinates assigned activities; assures the timely completion of work in accordance with established policies, procedures, and standards.
Plans, organizes, schedules, and conducts orientations, workshops, seminars, class presentations, tours, meetings, and other activities, related to assigned program area; arranges and confirms speakers; reserves facilities and makes other necessary arrangements.
Provides technical information and assistance regarding area of assignment to students, staff, and the general public; interprets and explains program applications, policies, procedures, requirements, and restrictions; develops promotional and informational materials for distribution on and off campus; maintains assigned resource material and library.
Verifies and reviews materials, applications, records, files, and reports for completeness and conformance with established regulations and procedures; collects and processes appropriate information.
Compiles and tabulates statistical data; compiles information from various sources and prepares appropriate forms, schedules, and reports; lists, abstracts, or summarizes data; inputs and reviews data and prepares special and periodic reports related to an assigned project and/or program area including state and federally mandated reports; verifies accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates.

Establishes and maintains records including student records; maintains complex, interrelated filing systems including confidential files; collects, compiles, and records narrative, statistical, and financial data and other information; researches and verifies information as requested.
May determine program eligibility and prepare need analysis; notifies students of program changes and updates; reviews and processes applications for students; may monitor progress of students in assigned program area; ensures compliance with applicable requirements and guidelines.
May function as case managers providing direct support to basic skill, at risk, and new students to assist students in being successful in order to increase retention and success; assists students with a variety of issues including financial aid, housing, childcare, registration, probation status, and related issues; serves as a liaison between students, community, professional staff, and faculty.

May coordinate prescribed services for students with disabilities; carries out recommendations of Department Head and Learning Disabilities Specialist for academic accommodations; proctors testing for students in the program; delivers and picks-up testing materials campus wide; moves furniture campus wide to accommodate student accessibility needs; coordinates the activities of a pool of student assistants hired to provide direct services.

Maintains and generates reports from a database or network system; utilizes electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments; coordinates and arranges meetings.
Assists with the development, implementation, and coordination of a tracking system for effective monitoring of students and for evaluating program outcomes; assists with tracking, reporting, monitoring and evaluating of student academic/program progress and participation.
Coordinates communication and activities with other District departments and personnel, educational institutions, governmental and private agencies, and the public.
Inventories and orders office and program supplies; completes purchase requisitions; maintains inventory.
Stays current with new trends information related to area of assignment.
May utilize a golf cart to transport students on campus.
Provides assistance to other student services staff as needed.
Performs other duties related to the primary job duties.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

CORE COMPETENCIES

Analyzing and Interpreting Data

Apply sorting, coding and categorizing rules
Analyze data
Read reports
Draw meaning and conclusions from quantitative and/or qualitative data Customer Focus
Attending to the needs and expectations of customer
Seeks information about the immediate and longer term needs of the customer
Anticipates what the customer may want or expect in a product or service
Works across organizational boundaries to meet customer needs
Reading Comprehension
Understanding and using written information
Knows the meaning of printed words; comprehend the literal meaning of text
Make interpretations, applications, deductions, inferences, extrapolations from written information
Professional and Technical Expertise
Applying technical subject matter to the job
Knows the rudimentary concepts of performing the essential technical operations Critical Thinking
Analytically and logically evaluates information to resolve problems
Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it
May detect ambiguous, incomplete, or conflicting information or instructions
Attention to Detail
Focusing on the details of work content
Shows care and thoroughness in adhering to process and procedures that assure quality
Applies knowledge and skill in recognizing and evaluating details of work
Applies skilled final touches on products Using Technology
Working with electronic hardware and software applications
Using basic features and functions of software and hardware
Experiments and finds novel uses for standard features and functions
Adds, improves, modifies, or develops features and functionality
Team Work/Involving Others
Collaborating with others to achieve shared goals
Engages others for suggestions and ideas Writing
Communicating effectively in writing
Using correct writing mechanics including spelling, vocabulary, grammar, syntax, punctuation, capitalization, sentence structure
Logically orders and structures ideas and progression of thought Adaptability
Responding positively to change and modifying behavior as the situation requires
Accept and adjust to changes and the unfamiliar Innovation
Imagining and devising new and better ways of doing things
Fix what is broken; find solutions and fixes with resources at hand
Finds new approaches to performing familiar tasks
Create and invent new ideas; envision the unexpected, unexplored, untried
Listening
Comprehend and verbal instructions and orally presented information
Recalls or retrieves key points in a conversation
Listen actively by rephrasing others' input cogently and accurately
Legal and Regulatory Navigation
Understanding, interpreting, and ensuring compliance with laws and regulations
Locates, understands, or provides factual regulator information
Works within the bounds and limits of what is permissible Professional Integrity and Ethics
Follows a clear-cut set of rules
Understands practical necessity of rules and ethical guidelines
Shows consistency in behavior and judgement over a long term and varied situations Valuing Diversity
Shows acceptance of individual differences
Welcomes input and inclusion of others who may be different from oneself
Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination

•

Lead, Advanced or Senior Level Positions Qualifications Education/Training:

An Associate's degree or sixty (60) units in a related field.

Experience:

Two (2) years of responsible clerical and program support experience.

License or Certificate:

Possession of a valid driver's license.

Equivalency Provision:

In the absence of an Associate's degree or sixty (60) semester units of college level coursework in a related field, the equivalent to the completion of high school and four (4) years of clerical and program support experience is qualifying. Physical Demands and Working Environment The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.

Physical:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision:

See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing:

Hear in the normal audio range with or without correction. Employment Requirements The person selected for hire will be required to complete the following pre-employment requirements:

Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
Tuberculosis (TB) risk assessment
Other pre-employment requirements may be required depending on the position (i.

e. certifications or licenses; see job posting qualifications section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's https://sbccd.edu/about-sbccd/board-of-trustees/policies-and-procedures/index.php. To apply, visit: https://apptrkr.com/7304967 The San Bernardino Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled. Copyright ©2025 Jobelephant.com Inc. All rights reserved.

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//www.jobelephant.com/ jeid-f5b0a9daa9b4a143b3880702604d622d Requirements / Qualifications For more information on Requirements/Qualifications, please contact the employer. Comments and Other Information For more information on Comments and Other Information, please contact the employer. CalPERS Links Not all postings qualify for CalPERS. Informational Only. CalPERS Retirement Benefits

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