Special Services Technician

Position Title:

Special Services Technician Union:

CWA 7670

$16.25 to $41.09 Hourly DOE Comprehensive health benefits include medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We're delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions:

Genuinely Caring:

O ur customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You :

We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement :

We always look for ways to make the experiences of our customers

• and each other
• better.

Earning Your Trust :

We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The primary job responsibilities of the Special Services Technician are to initiate and build customer relationships while providing technical solutions through our products and services. The Special Services Technician installs and repairs various service circuits or equipment, such as voice-grade private line, Metro Ethernet, and Business Wi-Fi Networks. A Special Service Technician regularly interacts with customers and the local community, representing Ziply Fiber as brand ambassadors. Therefore, customer service skills and excellent technical expertise to resolve telecommunication issues are necessary. Essential Duties and Responsibilities The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Drives to site and installs, repairs, trouble-shoots, maintains, tests, rearranges, and removes special service circuits/equipment. Performs cable connection via network interface arrangements. Performs all tests and adjustments necessary to put equipment/special services circuits in operation. Uses specialized tools and test equipment, schematics, circuit diagrams and manufacturer's specifications. Maintains Field Remotes, DLC, RLUs, TA5000 HSI and Combo Sites. Performs PMP Routines and Maintenance on Field Remotes. Installs and Maintains Multi-Radio Commercial WiFi Solutions. Turns up and Assists with Provisioning Metro-E Circuits and Managed Routers. Works independently; decisions based on problem solving, technical knowledge, and capabilities of system. Climbs poles and ladders; works aloft and/or in confined spaces. Follows all appropriate laws, Company policies and safety procedures. Communication

• Confers and coordinates with other departments to address work request discrepancies or concerns. Vehicle Maintenance
• Conducts safety checks and ensures the assigned vehicle is in proper running condition, i.

e., checks water, oil, tire pressure and fuel; maintain reports/records as necessary.

Qualifications:

High school diploma or general education degree (GED). Five (5) years of experience in telecommunications installation and maintenance. Must possess and maintain a valid State Driver's License and satisfactory driving record. Certified Wireless Technology Specialist (CWTS) preferred. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this position must possess the following qualifications: Ability to work varied hours/days (holidays, weekends, overtime/call outs). Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Ability to add, subtract, multiply and divide numbers. Ability to consistently deliver outstanding customer service to all internal and external customers. Ability to meet internal deadlines consistently. Strong organization skills and attentiveness to detail. Ability to remain flexible and adaptable, willing and able to adjust to rapidly changing priorities. Must have the ability to work independently as well as with others. Ability to maintain a professional demeanor at all times. Fundamental knowledge of special service equipment/network connections.

Knowledge of:

Radio Frequency fundamentals Radio Frequency behaviors Radio Frequency spread spectrum technologies Electronic and digital theory/principles Wireless network trouble diagnostics Service orders, trouble tickets and circuit diagrams Obtain and maintain certification to climb poles and ladders. Tolerance to work aloft and in confined spaces. Must possess the ability to perceive difference in colors. Manual dexterity, able to use small hand tools. Must possess the ability to distinguish audible tones/levels. Ability to drive on behalf of the company in a safe manner. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Special Services Technician work involves driving a motor vehicle approximately 50% of the time and must be able to regularly and safely perform all functions of operating a motor vehicle. Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (e.g., bend, twist, reach, grasp, push, pull) to handle, lift, and carry objects over 50 lbs. Work Environment The Special Services Technician will frequently work in extreme temperatures

• 30 to 110 Fahrenheit), and heights over 15 feet.

They will occasionally work in confined spaces (i.e. attics, crawl spaces, manholes, trenches), and loud/high noise levels. Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency situation) the Equipment Technician will work in a well-lighted area that is ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time. This job description is intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. Ziply Fiber reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.

• 6+ months of sales and/or customer service experience
• OR•current or prior military service•Must have access to reliable transportation•Must be enthusiastic, persuasive, persistent, and have the ability to handle rejection in the selling process well