Business Systems Specialist MaddenCo Inc. Evansville, IN Job Details Full-time From $50,000 a year 6 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Accounts receivable Teamwork Research Attention to detail Organizational skills Time management Full Job Description We are looking for a detail-oriented problem solver to join our team and assist customers using our Point of Sale system. Day to day, you will answer phone calls, emails, and support tickets while helping customers with questions and issues involving Point of Sale, inventory, invoicing, Accounts Payable, Accounts Receivable, General Ledger, and other business processes. Our system is highly customizable, so troubleshooting often means starting from the beginning, asking questions, understanding how the customer is set up, researching what happened, and helping them through the solution. What You'll Do Assist customers by phone, email, and support tickets Troubleshoot system and business-process issues Research transactions, settings, and customer setups Walk customers through processes and solutions Document issues and work with other departments when needed What We're Looking For Strong problem-solving and communication skills Good attention to detail Comfortable working directly with customers Ability to research, ask questions, and learn Experience with accounting, inventory, purchasing, POS, customer service, or general business operations is a plus No traditional IT background is required. This position does not involve troubleshooting networks, firewalls, VPNs, servers, or computer hardware, and no programming experience is needed. We provide a structured 6-month training period to teach you our system, business processes, and troubleshooting. You are not expected to know our system coming in, we are looking for someone willing to learn it. After completing training, you will participate in an after-hours support rotation.

Schedule:

Monday-Friday, 8:00 AM-5:00

PM Benefits:

Health, dental, vision, PTO, and 401(k) with matching.

Work Location:

In-office during the 6-month training period, with hybrid opportunities potentially available after training based on performance and department needs.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): You are helping a customer with a problem you have never seen before. Which best describes what you would do?

Work Location:

In person