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The Ole Homeplace Transport
Dispatch Operations & IT Systems Administrator
Career Insights for IT Administrator
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Scorecard
Based on Kentucky data
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What they do
An IT Administrator conducts administrative tasks designed to ensure a business' IT network, security systems and servers operate efficiently. Includes investigating and diagnosing network problems, configuring and installing updates. Provides first line IT help, sets up new users and manages security, passwords and backups. May collect IT usage statistics and monitor IT usage of business employees.
$91,422 / year median in Kentucky
-12% projected decline
Job Description
About the Role We are a growing Non-Emergency Medical Transportation (NEMT) provider seeking a Dispatch Operations & IT Systems Administrator to manage our scheduling and dispatch software platform — the backbone of our scheduling, dispatch, billing, and fleet operations. This role is critical to keeping our transportation services running smoothly, efficiently, and in compliance with payer and regulatory requirements. You'll be the go-to person for dispatch operations, system configuration, troubleshooting, integrations, reporting, and training staff and drivers on the platform. Key Responsibilities Dispatch Operations & Platform Administration Serve as the primary system administrator for our scheduling/dispatch software, including user accounts, permissions, and role setup Configure and maintain trip scheduling, dispatch, and routing/optimization settings Manage driver and vehicle profiles, availability, and mobile app (driver app) setup Monitor system performance and troubleshoot day-to-day issues, escalating to the software vendor's support team when needed Billing & Integrations Support billing workflows, including Medicaid broker integrations and claims/invoice exports Manage integrations with accounting software, GPS/fleet tracking, and other third-party tools Ensure trip data, mileage, and billing codes are accurate and properly synced Reporting & Data Build and maintain operational reports (on-time performance, no-shows, driver utilization, revenue per trip, etc.) Pull data for compliance audits, broker reporting, and management decision-making Identify trends and flag data discrepancies Training & Support Train dispatchers, schedulers, and drivers on proper use of the dispatch platform and driver mobile app Create simple how-to guides/SOPs for common tasks Act as first-line help desk for staff experiencing software issues System Optimization Recommend and implement workflow improvements as the business scales Stay current on platform feature updates and evaluate new tools/modules as needed Support IT needs for related office systems (email, phones, tablets/hardware used by dispatch and drivers) Qualifications Required 2+ years of experience in dispatch operations, IT, software administration, or systems support Strong computer proficiency; comfortable learning and administering SaaS/cloud-based platforms Excellent troubleshooting and problem-solving skills Strong communication skills — able to train non-technical staff clearly Detail-oriented, especially around scheduling, billing, and compliance-related data Preferred Direct experience with NEMT/transportation dispatch software Familiarity with NEMT industry operations, Medicaid transportation brokers, or healthcare transportation compliance Experience with reporting/BI tools (Excel, Power BI, or similar) Experience with GPS/telematics or fleet management systems What We Offer Competitive pay based on experience Opportunity to shape systems and processes at a growing company