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Community Health Connections, Inc.
IT Systems Administrator
Career Insights for IT Administrator
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Scorecard
Based on Massachusetts data
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What they do
An IT Administrator conducts administrative tasks designed to ensure a business' IT network, security systems and servers operate efficiently. Includes investigating and diagnosing network problems, configuring and installing updates. Provides first line IT help, sets up new users and manages security, passwords and backups. May collect IT usage statistics and monitor IT usage of business employees.
$100,402 / year median in Massachusetts
-9% projected decline
Job Description
IT Systems Administrator Community Health Connections, Inc. - 3.5 Fitchburg, MA Job Details Full-time 1 day ago Qualifications Cloud identity and access management (IAM) GPO Technical documentation Microsoft Exchange Public Cloud VLAN Azure AD Server virtualization Windows support VPN management Identity & access management Full Job Description Position Summary The IT Systems Administrator is responsible for the day administration, maintenance, and support of the organization's IT systems, servers, cloud platforms, and core business applications. This role ensures system reliability, security, and performance while providing excellent technical support to internal users. The ideal candidate is proactive, detail oriented, and comfortable managing both on premises and cloud-based environments. Key Responsibilities Systems Administration & Maintenance Administer and maintain Windows servers, virtualized environments, and storage systems. Manage Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Entra ID/Azure AD). Monitor system performance, capacity, availability, and security. Apply patches, updates, and configuration changes regularly. Maintain and monitor backup and disaster recovery systems. User & Access Management Create, modify, and deactivate user accounts, permissions, and security groups. Manage access across core systems, applications, and cloud services. Enforce identity, MFA, conditional access, and security best practices. Network & Security Support Provide tier 2/3 support for network issues alongside the network team or MSP. Monitor security alerts, logs, and endpoint protection tools. Assist with maintaining firewalls, VPN access, and network segmentation. Support security audits, compliance requirements, and remediation activities. Technical Support & Issue Resolution Provide advanced support for escalations from the help desk. Troubleshoot issues related to servers, M365, authentication, endpoints, and line of business applications. Document processes, solutions, and configuration standards. Project Work Assist with infrastructure upgrades, migrations, and technology rollouts. Improve systems through automation, scripting, or policy enhancements. Evaluate and recommend new technologies to strengthen operational efficiency. Qualifications Required 3-5+ years of experience in systems administration or similar IT role. Strong knowledge of Windows Server, Active Directory/Entra ID, Group Policy, DNS, DHCP, and virtualization (Scale/Hyper V). Experience administering Microsoft 365 and Azure AD. Familiarity with endpoint management tools (Intune, GPO, or similar). Understanding of networking fundamentals (TCP/IP, VLANs, VPNs). Strong troubleshooting and documentation skills. Preferred Experience with backups (Veeam, Datto, or similar). Knowledge of cybersecurity frameworks and security tools (EDR, SIEM, MFA, Conditional Access). Scripting experience (PowerShell preferred). Certifications such as CompTIA Network+/Security+, Microsoft