System Administrator Lv 2

Job Requirements Columbia, MD Top Secret/SCI Full Scope Polygraph Senior Level Career (10+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description Intermediate Level Linux, Windows 10/11, Windows server 2022, Bash/other scripting. Experience with AWS (would be nice) (U) Provide support for implementation, troubleshooting and maintenance of IT systems (U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems (U) Manage the daily activities of configuration and operation of IT systems (U) Provide assistance to users in accessing and using IT systems (U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. (U) Provide support for the escalation and communication of status to agency management and internal customers (U) Optimize system operations and resource utilization, and perform system capacity analysis and planning (U) Provide in-depth experience in trouble-shooting IT systems (U) Provide detailed analysis and feedback to agency management and internal customers for escalated tickets (U) Provide support for the dispatch system and hardware problems and remains involved in the resolution process (U) Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance (U)

Qualifications:

(U) Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

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