Battery Service Technician

Battery Service Technician New Flyer - 3.1 Auburn Hills, MI Job Details Full-time 11 hours ago Benefits Health savings account Paid holidays Dental insurance Flexible spending account Vision insurance Life insurance Qualifications Customer communication Microsoft Excel Field service ISO standards Mid-level Customer inquiry handling Analysis skills SharePoint Quality standards in production Remote technical support Productivity software Root cause analysis Microsoft Project Associate's degree Communication skills Technical Proficiency Mechanical knowledge Debugging High voltage Full Job Description New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com

POSITION SUMMARY

The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team. You will also support Field Service technicians as a technical liaison for open customer questions/issues.

WHAT YOU WILL DO

Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab. Closely follow the investigation of field application/integration issues on-site and/or remotely. Review service and vehicle data Help answer technical questions posed about our products from customers Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues. Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)

WHAT YOU NEED TO BE SUCCESSFUL

2 years Associates Degree in related technical field, or equivalent experience. Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc. Exposure to Energy Storage Systems / Power Cyclers is a plus Experience with analysis of data to verify pass/fail criteria Working with live High Voltage (potentially 1000V) Working knowledge of lithium-ion battery safety, handling and associated High Voltage systems Hands on experience with field and lab equipment (multimeters, High voltage PPE, oscilloscopes, function generators, logic analyzers etc). Must possess strong written and oral communication skills as well as interpersonal skills Demonstrated ability to utilize complex electronic and mechanical systems Proficiency with Microsoft Office tools, especially Project, Excel, Word, PowerPoint, and SharePoint

WHY JOIN OUR TEAM

Respectful Workplace Safety is our top priority Health, Dental, & Vision - Effective Day 1 of Employment! Optional HSA Plan Available Optional FSA Plan Available Life Insurance Paid STAT Holidays Boot Allowance On the job skill and development training Ability to advance your career with a growing company Vacancy Status - We are currently recruiting to fill this open position

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts. AI Assisted tools may be used in parts of the screening or selection process. New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates' request.