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Position range in Kansas City, MO-KS Metropolitan Statistical Area $80k

• $136k Per Year Professional Services Engineer
  Natus Medical
  

Occupation:

Computer Systems Engineers/Architects

Location:

Kansas City, MO

• 64118
  

Job Type:

Full Time (30 Hours or More)

Posted:

08/08/2026

Positions available: 1

Source:

FileImport

• Natus Medical
  

Web Site:

diversityjobs.com

Expires:

10/25/2026

Job #: 2874MO

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Required Schedule

Full Time

Job Description

Help for Job Description. Opens a new window.

FOR MORE THAN 80

YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

JOB TITLE

Professional Services Engineer

DEPARTMENT

Commercial (Field Service)

EXEMPT / NON-EXEMPT

Exempt

SUPERVISOR'S JOB TITLE

Sr Director, Service Operations

LOCATION

Kansas City MO

• Indianapolis, IN
• New Orleans, LA
• Dallas, TX
• Houston TX
• Minneapolis, MN
• Portland, OR Position Summary As a Professional Service Engineer, you are responsible for delivering advanced technical implementation, integration, and support for Natus Neurology systems, with a primary focus on server architecture, infrastructure design, and enterprise-level deployments.

You serve as a technical expert throughout the customer lifecycle, partnering with customer IT teams to design, implement, and optimize system architecture to ensure performance, scalability, and reliability for our Neurology Product lines. This role requires strong technical knowledge, consultative engagement, and cross-functional collaboration to support successful installations, integrations, and escalations. Key Responsibilities This list is not exhaustive, and other duties may be assigned. Technical Implementation & Solution Design Manage Neurology software implementations in customer-hosted architectures including Server architecture, MSSQL database support, remote application delivery, VDI builds, storage configurations, HL7 integrations & networkingouting. Ensure solutions align with customer IT standards and Natus system requirements Engage customers to understand technical requirements and translate into clear implementation plans Partner with customer teams to ensure infrastructure readiness and secure data flows Escalation Support & Issue Resolution Serve as escalation point for complex technical issues, including remote and occasional onsite troubleshooting support Communicate status, risks, and resolution progress to customers and internal stakeholders Report product issues to Engineering via JIRA and support follow-up investigations Documentation and Compliance Maintain accurate CRM documentation, including project notes, time entries, and required customer records Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers. Use only approved documentation in line with company guidelines Continuous Learning & Contribution to Culture Participate in product and internal training to stay current with software and hardware developments Maintain expertise in relevant technologies and certifications Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive. Qualifications & Experience Education and/or Experience Bachelor's or Higher degree in a related field, from an accredited college or university is required 5 years of relevant field service experience performing installations, training, and troubleshooting. Medical Device experience preferred Certification in at least 2 of the following areas or equivalents: SQL Server database ...For full information see follow application link.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.