Customer Service Representative - Inbound Support Specialist Home Service Network, Inc. Carlstadt, NJ Job Details Full-time $20 an hour 1 hour ago Benefits Health insurance 401(k) Qualifications Customer communication Teamwork Microsoft Excel Microsoft Outlook Records management Attention to detail Customer support ticket management Organizational skills Ticketing system technical support Full Job Description Customer Service Representative & Inbound Support Specialist We are seeking a highly motivated and detail‑oriented Customer Service Representative & Inbound Support Specialist to join our team. This role centers on managing high‑volume inbound calls from customers seeking in‑home service for home appliances and televisions, while also supporting backend operations to ensure smooth scheduling and timely ticket resolution. Key Responsibilities Handle a high volume of inbound customer calls with professionalism, clarity, and empathy Gather customer information, create service tickets, and schedule in‑home appointments Review and triage incoming support tickets generated from calls, ensuring timely follow‑up and closure Monitor ticket queues and coordinate with internal teams to drive accountability and reduce backlog Provide backend support to management, including documentation, scheduling assistance, and project coordination Draft and send internal and external communications, including follow‑ups and status updates Generate internal reports to support performance tracking and operational planning Maintain accurate records and contribute to process documentation for onboarding and training Collaborate with cross‑functional teams to streamline workflows and enhance service delivery Required Skills & Qualifications Full‑time, on‑site presence required Fast learner who can adapt quickly in a dynamic, fast‑paced call‑center environment Strong organizational skills with proven ability to manage ticket pipelines and backend processes Detail‑oriented and able to multitask efficiently while maintaining accuracy Excellent customer service and communication skills (oral and written) Experience with MS Office Suite (Word, Excel, Outlook) Self‑starter who thrives in a team‑oriented setting

Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k) Health insurance

Experience:

Customer Service:

1 year (Required)

Microsoft Office:

2 years (Preferred) Ability to

Commute:

Carlstadt, NJ 07072 (Required)

Work Location:

In person