This is a primarily remote position for local candidates.

JOB SUMMARY/PURPOSE

Supports the seamless performance and operation of Samaritan Health Services (SHS) learning systems, including LMS administration, content delivery, reporting, and integrations. Provides timely, learner-focused support to promote a positive learning experience. Collaborates to develop, configure, and maintain high-quality online learning content in alignment with SHS standards and industry best practices. As a member of Learning Impact & Tech (LIT), ensures reliable learning technologies and services that strengthen learner success and advance organizational goals.

DEPARTMENT DESCRIPTION

The Learning & Development department supports the development of necessary skills, knowledge, and competency across the SHS workforce and throughout the healthcare professional's continuum of learning and development. The department cultivates a dynamic culture of continuous learning and professional growth, empowering SHS learners to deliver exceptional care and services through innovative learning programs and initiatives.

EXPERIENCE/EDUCATION/QUALIFICATIONS

Bachelor's degree or equivalent related experience required. One (1) year of experience in a position of similar responsibility and complexity in LMS support, technical support, instructional design, and/or customer service required. Experience in LMSs, web/cloud-based systems, databases, reporting/analytic, or other eLearning platforms required. Experience and/or training in Articulate, Adobe Creative Suite, or other instructional design tools required. Experience and/or training in MS Office Suite required. Experience and/or training with contracts preferred. Healthcare industry experience preferred.

KNOWLEDGE/SKILLS/ABILITIES

Communication

• Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Time Management
• Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Adaptability/Flexibility
• Ability to respond quickly and appropriately to urgent situations and to adjust actions to offer the best possible solutions to our internal and external customers. Computer Literacy
• Knowledge and basic trouble shooting experience of electronic equipment, computer hardware and software. Ability to learn new applications, enter data, and manipulate and process information. Project Management
• Ability to work effectively independently or as part of an integrated team to achieve a goal. Strong analytical, technical, and problem-solving skills with high attention to detail. Problem Solving
• Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Community Relations
• Ability to communicate to internal and external stakeholders and to represent the organization to customers, the public, academic and government partners, and other external sources.

Effective relationship builder. Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity and inclusion are core values.

PHYSICAL DEMANDS

Rarely (1

• 10% of the time) Occasionally (11
• 33% of the time) Frequently (34
• 66% of the time) Continually (67
• 100% of the time) CLIMB
• STAIRS LIFT (Floor to

Waist:

0

• 36") 0
• 20 Lbs LIFT (Knee to chest: 24
• 54") 0
• 20 Lbs LIFT (Waist to

Eye:

up to 54") 0

• 20 Lbs CARRY 1-handed, 0
• 20 pounds

BEND FORWARD

at waist

STAND WALK

• LEVEL

SURFACE KNEEL

(on knees)

ROTATE TRUNK

Standing REACH

• Upward PUSH (0-20 pounds force) PULL (0-20 pounds force)

SIT CARRY

2-handed, 0

• 20 pounds

ROTATE TRUNK

Sitting REACH

• Forward

MANUAL DEXTERITY

Hands/wrists

FINGER DEXTERITY PINCH

Fingers GRASP Hand/Fist None specified

Location:

Samaritan Health Services

SHS Learning & Development Schedule:

1.0 (80 hrs/pp), Day