Customer Service Technician Airborne Athletics Minneapolis, MN Job Details Full-time $23

• $28 an hour 1 hour ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off On-the-job training Work from home Vision insurance 401(k) matching Professional development assistance Flexible schedule Life insurance Qualifications Technical support via phone Technical documentation Attention to detail Mechanical knowledge Client interaction via phone calls Full Job Description Company Overview Airborne Athletics is a sports technology company that is revolutionizing the way athletes train.

Our equipment is recognized as the most innovative and results-oriented products on the market today. We combine technology, analytics, and equipment to train smarter, accelerate skill development, and provide coaches & athletes with better intelligence to win more games. In doing so, we have developed the most advanced sports training machines in the world

• the Dr.

Dish for basketball, the AirCAT for volleyball, and the Flipsled for strength and conditioning.

Position:

Customer Service Technician Currently, Airborne Athletics is looking for a self-motivated, hands-on person with technical and customer service experience. Most importantly, we seek someone with a passion for problem solving, learning, and customer service to join our team! Key Responsibilities

• Impress each customer by providing "above and beyond" customer service
• Be the first point of contact for inbound customer support calls and emails
• Troubleshoot and accurately identify each issue with the customer
• Manage the case from initial contact through resolution
• Thoroughly document each customer's case via our CRM service software
• Assist in identifying repetitive issues and working with management on documentation for engineering for resolutions
• Stay current on product changes in both functionality and software
• Ability to handle multiple cases a day, up to an average of 40 calls/emails per day Qualifications
• Exceptional customer service experience
• Strong ownership mentality
• Excellent communication and interpersonal skills
• Experienced in phone and verbal communication
• Mechanically inclined
• Self-starter and motivated
• Solution orientated
• Proficient in working in a fast paced, deadline oriented environment
• Ability to work with minimal supervision
• Meticulous attention to detail
• Experience in a technical service role a plus, but not required
• Passionate about sports is a plus! Pay and Hours
• Hourly rate of $23
• $28 (Pay range based on both experience and technical aptitude)
• Hybrid Role, in office Mon, Tue, Thur.
• Monday
• Friday, 8am
• 5pm CST Available Benefits
• Health Insurance Stipend
• Supplemental Accident Coverage
• Supplemental Illness Coverage
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• Life Insurance
• 401k Contributions
• Paid Time Off

Paid Holiday's Job Type:

Full-time Pay:

$23.00

• $28.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Work from home

Experience:

customer service: 2 years (Required) Ability to

Commute:

Minneapolis, MN 55431 (Required)

Work Location:

Hybrid remote in Minneapolis, MN 55431