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1F
1st Financial Bank USA
Customer Service/Support Services Representative - FT - Hybrid Work Schedule
Career Insights for Server Administrator
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Scorecard
Based on Iowa data
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What they do
A Server Administrator oversees computer networks, ensures their efficiency by maintaining software updates, designing and implementing new system structures and monitoring server activity. Documents technical requirements, creates and implements a timetable for network maintenance, ensures security firewalls are updated regularly and remain fully functional.
$98,889 / year median in Iowa
-9% projected decline
Job Description
Customer Service/Support Services Representative Join 1st Financial Bank USA's upcoming Customer Service training class and build a career supporting credit card customers nationwide. Schedule Monday through
Friday:
either 8:00 a.m.- 5:00 p.m. or 11:00 a.m.
- 8:00 p.m., plus up to two Saturdays per month from 8:00 a.m.
- 5:00 p.
Starting pay:
$17.00 per hour, plus a 10- night differential for the 11:00 a.m.
- 8:00 p.
Hybrid opportunity:
After training, this position offers the opportunity to work two days in the office and three days remotely. Why Join 1FBUSA? 1st Financial Bank USA (1FBUSA), focuses on establishing and maintaining credit card relationships on a nationwide basis to the U.S. college and graduate student market and is currently hiring for a training class at our Dakota Dunes Card Operation Center. Working at 1FBUSA means joining a tenured team of professionals in a casual dress work atmosphere and a rich lineup of health, financial and work/life benefits including:- Comprehensive and affordable medical, RX, dental, vision, live and disability coverage
- 25-day annualized paid time off
- Health Savings Account with annual company contribution up to $1,000
- Dependent Care Spending Account with annual company contribution up to $1,200
- 401(k) with annual company matching contribution up to $2,500
- Annual tuition reimbursement up to $2,500 Job Profile As a 1FBUSA Customer Service Representative you will deliver exceptional customer assistance to our credit card customers via telephone inquiries ensuring complete customer satisfaction and request resolution.
- Respond accurately and in a timely manner to Card Members via telephone inquiries, web messages and written correspondence.
- Meet established performance metrics including attendance, quality scores and productivity measurements.
- Communicate customer feedback to management as appropriate.
- Verify and update all Card Member contact information.
- Research account historical data to complete customer inquiry. Qualifications
- Excellent customer service skills
- Effective verbal and written communication skills
- Proficiency in Microsoft Windows Operating Systems & Tools
- Analytical and basic math skills
- Attention to detail and accuracy
- High School Diploma or equivalent required
- Prior experience in a customer service role 1st Financial Bank is an equal opportunity and affirmative action employer.