Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Level 2 MSP Technician (Desktop/Server/Network) CMIT Solutions of Brentwood and Franklin Brentwood, TN Job Details Full-time $28 - $31 an hour 20 hours ago Benefits Paid holidays Paid time off Career development plan Professional development assistance Flexible schedule Qualifications Microsoft Windows Server Wireless networking Microsoft Exchange Windows Firewall Driver's License IT monitoring tools Network management Wireless communication system operation Computer hardware Desktop (troubleshooting support) Computer management Virtualization Customer support ticket management Scripting Networking equipment (troubleshooting support) IP networking Network security appliance implementation Network monitoring tools Network infrastructure management Desktop administration Server hardware support Active Directory management Ticketing system technical support Help desk VPN Full Job Description Experienced Level 2 MSP Technician - Computer/Server/Network/Firewall CMIT Solutions of Brentwood and Franklin is seeking an IT Support Technician to support small and midsize business clients throughout Middle Tennessee. This is primarily a hands-on technical role for someone who enjoys solving problems, supporting a variety of client environments, and building strong client relationships through professional communication and on-site presence. The role combines remote support, on-site troubleshooting, project work, and regular client visits.
Responsibilities:
Provide remote and on-site IT support for desktops, laptops, servers, Microsoft 365, printers, networking, and related business systems. Diagnose and resolve issues involving hardware, software, connectivity, backups, endpoint security, and user support. Install, configure, and support workstations, servers, Fortinet firewalls, switches, wireless systems, backup solutions, and other IT infrastructure. Complete project work such as workstation rollouts, hardware refreshes, migrations, and general network improvements. Document all work clearly in the PSA or ticketing platform. Communicate professionally with business owners, office managers, and end users regarding issues, progress, and next steps. Conduct on-site client visits for troubleshooting, scheduled support, and relationship building. Help identify recurring issues and opportunities for improvement within client environments. Adapt priorities throughout the day based on urgency and business impact - client-down situations take immediate priority. Participate in occasional after-hours emergency support when needed.
Qualifications :
3+ years of hands-on IT support experience. Experience troubleshooting Windows environments, Microsoft 365, hardware, and networking issues. Experience with Windows Server and Active Directory administration. Familiarity with TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and wireless networking. Experience using PSA/ticketing systems and remote monitoring or management tools. Strong communication and client service skills. Ability to work independently, stay organized, and manage changing priorities. Valid driver's license and reliable transportation for local client visits. Must be located in or willing to relocate to the Greater Nashville / Williamson County area. Preferred Qualifications MSP experience. Experience with Fortinet FortiGate firewalls. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or similar. Experience with backup and disaster recovery solutions. Experience with endpoint security and patch management. PowerShell or scripting experience. Benefits Competitive salary based on experience and qualifications. Paid time off and company holidays. Professional development support for approved certifications and training. Hybrid work environment. Growth opportunity within a growing managed services business. Why This Role This role is ideal for a technician who wants meaningful variety, independence, and direct client interaction. The right candidate will be a strong troubleshooter, a dependable communicator, and a professional representative of the company in both remote and on-site settings. Apply Please submit your resume along with a brief note describing your technical background, MSP experience, if applicable, and approach to client service.
PHYSICAL DEMANDS
The employee must occasionally lift and/or move up to 40 pounds. The employee may have to sit at a computer for long periods. (The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.)
Job Type:
Full-time Pay:
$28.00 - $31.00 per hour
Benefits:
Flexible schedule Paid time off Professional development assistance Application Question(s): Are you currently living in the Greater Nashville area?
Experience:
Microsoft Windows Server:
2 years (Required) Network management: 2 years (Required)
