Nonprofit Technology Services Specialist NetCorps Eugene, OR Job Details Full-time $18 - $22 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance Paid time off Qualifications Microsoft Windows Server Record keeping Customer communication Customer relationship building Software troubleshooting IT operations Client rapport building In-person customer service Client communication Printer (troubleshooting support) Business consulting IT infrastructure Email configuration (technical support) Productivity software support Desktop (troubleshooting support) Problem-solving Networking equipment (troubleshooting support) IP networking Productivity software VPN management Network infrastructure management Desktop administration Time management Full Job Description netCorps is seeking a full-time Technology Services Specialist to help nonprofit organizations use technology effectively to advance their missions. This role combines end-user support, systems administration, network management, and client service in a collaborative, mission-driven environment. The ideal candidate is an adaptable technology generalist who enjoys solving problems, building trusted client relationships, and working across a diverse range of technologies. Who We Are netCorps provides technology support and consulting services to more than 60 nonprofit organizations. We believe that mission-driven organizations deserve technology that is reliable, secure, and aligned with their goals. You will work on a small team of technology specialists to solve day-to-day technology challenges, maintain critical infrastructure, and help organizations make sound technology decisions. As a small and highly collaborative team, we value transparency, integrity, accountability, continuous learning, and a commitment to delivering excellent service. What You'll Do The Technology Services Specialist, who reports to the Director, is responsible for: Providing responsive remote and onsite technical support to nonprofit clients. Troubleshooting hardware, software, email, productivity applications, and connectivity issues. Installing, configuring, and maintaining workstations, printers, and related devices. Administering Microsoft 365 environments, including user accounts, permissions, and related services. Maintaining servers, backups, and related infrastructure. Managing domains, DNS records, web-hosting settings, and internet-related services. Configuring and troubleshooting firewalls, switches, wireless networks, and VPNs. Participating in infrastructure upgrades, migrations, and technology projects. Keeping accurate records of time, tickets, systems documentation, and project activities. Building and maintaining trusted relationships with clients through clear communication, transparency, and follow-through. Who You Are & Keys to Success (the Must-Haves) To be successful in this job, you will excel in five areas: Technical troubleshooting and problem solving: You enjoy diagnosing technology issues and finding practical solutions. You can independently troubleshoot a variety of workstation, software, networking, and infrastructure problems while balancing urgency, risk, and client needs.

Client service and communication:

You provide outstanding customer service and communicate clearly with people of varying technical backgrounds. You keep clients informed, set realistic expectations, and build confidence through reliability and professionalism.

Systems and infrastructure administration:

You have experience supporting business technology environments, including Microsoft 365, Windows workstations, servers, networking equipment, DNS, VPNs, and related internet services.

Organization and accountability:

You manage competing priorities effectively, maintain accurate documentation, and consistently follow through on commitments. You understand that strong recordkeeping and communication are essential parts of technical service. Teamwork, integrity, and trust-building: You work well as part of a small team, readily share information, ask for help when needed, and approach client relationships with honesty, transparency, and respect. Nice to Have, But Not Required The following skills would be valuable additions but are not required for success in the role: Low-voltage or network cabling experience Website development experience Database development experience Linux server administration PowerShell or scripting experience Cybersecurity training or certifications VoIP systems experience Project management experience Experience working in or with nonprofit organizations We welcome candidates whose experience does not perfectly match every item in this list. What Else You Should Know Research shows that women-identified individuals and people of color are less likely to apply for positions, unless they believe they meet all of the qualifications in a job description. At netCorps, we are most interested in finding the best candidate for the position, and that may be someone who comes from a background where they have experienced systemic and/or structural barriers to seeking work. If you are interested in applying, we encourage you to think broadly about your relevant experience for the role. This position is based out of our Eugene office and includes a combination of remote work and onsite client support throughout Western Oregon. Some regional travel is required.

Salary range:

$18-$22/hour , depending on experience and qualifications.

How to Apply Please submit:

A resume A brief cover letter describing your interest in the role and relevant experience Three to five professional references This job posting is open through September 28th. We look forward to hearing how your skills and experiences can help nonprofit organizations succeed through technology.

Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Health savings account Paid time off Application Question(s): Are you located in Oregon?

Experience:

Software troubleshooting: 1 year (Preferred) IT infrastructure: 1 year (Preferred)

Work Location:

In person