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Dice - Indiana
Senior ServiceNow CSM - Now Assist Engineer
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What they do
A Server Administrator oversees computer networks, ensures their efficiency by maintaining software updates, designing and implementing new system structures and monitoring server activity. Documents technical requirements, creates and implements a timetable for network maintenance, ensures security firewalls are updated regularly and remain fully functional.
$104,450 / year median in the U.S.
-10% projected decline
Job Description
SAIC Apply Now Senior ServiceNow CSM - Now Assist Engineer Remote in Remote Work, VA, US • Posted 20 hours ago • Updated 20 hours ago Full Time On-site USD $120,001.00 - 160,000.00 per year SAIC Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account . Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills Customer Relationship Management (CRM) Service Operations Knowledge Management Management Service Delivery Dashboard Customer Facing Data Security Privacy Performance Monitoring Testing Generative Artificial Intelligence (AI) Auditing Regulatory Compliance ISSM Access Control Release Management Backup Recovery Documentation Workflow Standard Operating Procedure Security Clearance GNU Compiler Collection DoD ServiceNow Artificial Intelligence Information Technology Systems Engineering FOCUS Customer Relationship Management (CRM) Service Operations Knowledge Management Management Service Delivery Dashboard Customer Facing Data Security Privacy Performance Monitoring Testing Generative Artificial Intelligence (AI) Auditing Regulatory Compliance ISSM Access Control Release Management Backup Recovery Documentation Workflow Standard Operating Procedure Security Clearance GNU Compiler Collection DoD ServiceNow Artificial Intelligence Information Technology Systems Engineering FOCUS Show more
Case ManagementServ Full-time
Summary Job ID:
2615318Location:
Remote Work, VA, US Date Posted:
2026-08-05Category:
Information Technology Subcategory:
Platform Engr Schedule:
Full-Time Shift:
Day Job Travel:
No Minimum Clearance Required:
Interim_Secret Clearance Level Must Be Able toObtain:
Secret Potential forRemote Work:
ORA_REMOTE Description Responsibilities:
Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization Recommended responses Knowledge generation Search augmentation Conversational experiences and Virtual Agent enhancements Assist with AI operational processes related to: Access controls Data protection and privacy Human review and approval processes AI performance monitoring Participate in testing, validation, and sustainment activities for AI-enabled capabilities AI Governance and Compliance Follow established governance and security processes for Now Assist and Generative AI capabilities Support activities related to: Responsible AI practices Data classification and handling User access controls Change and release management Audit and compliance activities Coordinate with security personnel, includingISSO/ISSM
staff, to ensure AI capabilities comply with Government requirements Operations and Maintenance (O&M) Support day-to-day ServiceNow CSM and Now Assist operations Monitor application health, performance, and AI feature effectiveness Troubleshoot and resolve: Availability issues Access control issues AI capability issues Integration issues Knowledge and search performance issues Support upgrades, patching, release management, and backup and recovery activities Maintain operational documentation, workflows, and standard operating proceduresQualifications Required Qualifications:
Bachelors and 9+ years of industry experience Minimum 2 years of ServiceNow experience A Minimum of a Secret clearance is required ServiceNow Certified System Administrator (CSA) ServiceNow AI or Now Assist implementation experience Experience establishing AI governance frameworks in regulated environments Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments Familiarity with: DoD AI Ethical Principles AI governance and operational oversight processes Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.Dice Id:
10111346Position Id:
2615318 Posted 20 hours ago Company Info AboutSAIC SAIC
® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . Go to company profile Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs SAIC ServiceNow CSM - Now Assist Engineer Remote •Today Job ID:
2614752Location:
Remote Work, VA, US Date Posted:
2026-08-03Category:
Information Technology Subcategory:
Platform Engr Schedule:
Full-Time Shift:
Day Job Travel:
No Minimum Clearance Required:
Interim_Secret Clearance Level Must Be Able toObtain:
Secret Potential forRemote Work:
ORA_REMOTE Description Responsibilities:
Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:Case ManagementServ Full-time