Summary Job ID:

2615318

Location:

Remote Work, VA, US Date Posted:

2026-08-05

Information Technology Subcategory:

Platform Engr Schedule:

Full-Time Shift:

Day Job Travel:

No Minimum Clearance Required:

Interim_Secret Clearance Level Must Be Able to

Obtain:

Secret Potential for

Remote Work:

ORA_

REMOTE Description Responsibilities:

Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization Recommended responses Knowledge generation Search augmentation Conversational experiences and Virtual Agent enhancements Assist with AI operational processes related to: Access controls Data protection and privacy Human review and approval processes AI performance monitoring Participate in testing, validation, and sustainment activities for AI-enabled capabilities AI Governance and Compliance Follow established governance and security processes for Now Assist and Generative AI capabilities Support activities related to: Responsible AI practices Data classification and handling User access controls Change and release management Audit and compliance activities Coordinate with security personnel, including

ISSO/ISSM

staff, to ensure AI capabilities comply with Government requirements Operations and Maintenance (O&M) Support day-to-day ServiceNow CSM and Now Assist operations Monitor application health, performance, and AI feature effectiveness Troubleshoot and resolve: Availability issues Access control issues AI capability issues Integration issues Knowledge and search performance issues Support upgrades, patching, release management, and backup and recovery activities Maintain operational documentation, workflows, and standard operating procedures

Qualifications Required Qualifications:

Bachelors and 9+ years of industry experience Minimum 2 years of ServiceNow experience A Minimum of a Secret clearance is required ServiceNow Certified System Administrator (CSA) ServiceNow AI or Now Assist implementation experience Experience establishing AI governance frameworks in regulated environments Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments Familiarity with: DoD AI Ethical Principles AI governance and operational oversight processes Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Employers have access to artificial intelligence language tools (\"AI\") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

10111346

Position Id:

2615318 Posted 20 hours ago Company Info About

SAIC SAIC

® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . Go to company profile Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs SAIC ServiceNow CSM - Now Assist Engineer Remote •

Today Job ID:

2614752

Location:

Remote Work, VA, US Date Posted:

2026-08-03

Information Technology Subcategory:

Platform Engr Schedule:

Full-Time Shift:

Day Job Travel:

No Minimum Clearance Required:

Interim_Secret Clearance Level Must Be Able to

Obtain:

Secret Potential for

Remote Work:

ORA_

REMOTE Description Responsibilities:

Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:

Case ManagementServ Full-time

USD 120,001.00 - 160,000.00

per year SAIC ServiceNow Software Developer Remote •

Today Job ID:

2615286

Location:

Remote Work, FL, US Date Posted:

2026-08-04

Software Subcategory:

SW Engineer Schedule:

Full-Time Shift:

Day Job Travel:

No Minimum Clearance Required:

None Clearance Level Must Be Able to

Obtain:

Secret Potential for

Remote Work:

ORA_REMOTE Description We are seeking a highly skilled and motivated mid-level ServiceNow Software Developer with a As part of our talented team, you will play a critical role in the design, development, and implementation Full-time

USD 80,001.00 - 120,000.00

per year SAIC ServiceNow Software Developer Remote •

Today Job ID:

2615286-OTHLOC-187

Location:

Remote Work, TX, US Date Posted:

2026-08-04

Software Subcategory:

SW Engineer Schedule:

Full-Time Shift:

Day Job Travel:

No Minimum Clearance Required:

None Clearance Level Must Be Able to

Obtain:

Secret Potential for

Remote Work:

USD 80,001.00 - 120,000.00

per year SAIC Senior ServiceNow Developer Remote •

Today Job ID:

2613737

Location:

Remote Work, MN, US Date Posted:

2026-07-08

Software Subcategory:

SW Engineer Schedule:

Full-Time Shift:

Day Job Travel:

No Minimum Clearance Required:

None Clearance Level Must Be Able to

Obtain:

Public Trust Potential for

Remote Work:

ORA_REMOTE Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Federal Aviation Administration Integrated Full-time

USD 120,001.00 - 160,000.00

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Remote Work, VA, US Date Posted:

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Remote Work, FL, US Date Posted:

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Remote Work, TX, US Date Posted:

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Remote Work, MN, US Date Posted:

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