Job Description Overview Insight Global is seeking a Senior Technical Discovery Specialist to support a strategic ServiceNow assessment and discovery engagement for CVS Health/Aetna. This role will focus on ServiceNow ITOM Discovery, MID Server administration, Service Mapping, CMDB data quality, and infrastructure discovery across a large enterprise environment. The ideal candidate is a hands-on ServiceNow Discovery expert who can manage technical discovery activities from planning through execution while working closely with architects, infrastructure teams, security teams, and client stakeholders. ________________________________________ Must-Have Qualifications

•  5+ years of hands-on experience with: o ServiceNow ITOM Discovery o Service Mapping o MID Server administration o CMDB management
•  Strong experience deploying and troubleshooting MID Servers
•  Experience with discovery protocols including: o WMI o SSH o PowerShell o SNMP o REST APIs
•  Experience configuring ServiceNow Identification & Reconciliation Engine (IRE)
•  Proven ability to perform discovery across large enterprise environments
•  Strong project coordination, documentation, and stakeholder communication skills ________________________________________ Nice-to-Have Qualifications
•  ServiceNow CIS-Discovery Certification
•  Experience in healthcare or highly regulated enterprise environments
•  Experience with: o AWS o Azure o Cloud infrastructure discovery o Containerized environments ________________________________________ What You'll Be Doing ServiceNow Discovery & Service Mapping
•  Configure and manage ServiceNow Discovery and Service Mapping
•  Execute discovery scans across thousands of servers, applications, databases, and technology assets
•  Ensure infrastructure relationships are accurately captured and documented MID Server Administration
•  Deploy, configure, monitor, and troubleshoot MID Servers
•  Work with infrastructure and security teams to ensure discovery connectivity and performance
•  Resolve firewall, credential, and access-related issues CMDB & Data Quality
•  Configure and optimize IRE rules
•  Eliminate duplicate and orphaned configuration items (CIs)
•  Improve CMDB accuracy and maintain data quality standards Technical Project Delivery
•  Manage discovery schedules, testing activities, and implementation milestones
•  Create technical documentation, runbooks, configuration guides, and discovery reports
•  Track risks, blockers, and dependencies throughout the engagement Stakeholder Communication
•  Present discovery progress, findings, risks, and recommendations
•  Support weekly project governance and status meetings
•  Partner closely with architects and client stakeholders to ensure successful delivery ________________________________________ Key Technologies ServiceNow
•  ITOM Discovery
•  Service Mapping
•  MID Servers
•  Discovery Patterns
•  Probes & Sensors CMDB & Reconciliation
•  CMDB
•  Identification & Reconciliation Engine (IRE)
•  CMDB Health Dashboard
•  CI Management Infrastructure & Networking
•  WMI
•  SSH
•  PowerShell
•  SNMP
•  Networking & Firewalls
•  Identity & Access Management We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  5+ years of hands-on experience with: o ServiceNow ITOM Discovery o Service Mapping o MID Server administration o CMDB management
•  Strong experience deploying and troubleshooting MID Servers
•  Experience with discovery protocols including: o WMI o SSH o PowerShell o SNMP o REST APIs
•  Experience configuring ServiceNow Identification & Reconciliation Engine (IRE)
•  Proven ability to perform discovery across large enterprise environments
•  Strong project coordination, documentation, and stakeholder communication skills