Senior Technical Service Specialist - Indirect Channel Metalworking Fluids Quaker Houghton PA, Inc. - 3.5 Adams, TN Job Details Full-time 3 days ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance Qualifications Quality control corrective actions Customer records maintenance Personal service client interaction documentation Customer communication Sales support On-site technical support Customer relationship building Customer retention Bachelor of Science Identifying new business opportunities Providing information to customers Process improvement Account development Channel development Manufacturing standard operating procedures Managing client accounts Collaboration with product development teams Post-sales client support Records management Quality issues Product management Industry trends Customer engagement Laboratory standard operating procedures Channel sales CRM system proficiency Implementation of strategic initiatives Senior level Account management Channel management Full Job Description Job Summary This position is responsible for performing first level on-site technical and administrative duties at one or more customer locations. Develops and follows standard operating procedures with guidance from supervisors or plant personnel. Typically works independently with periods of little or no supervision. Extensive travel to customer sites/laboratories (75 - 100%). Job Description Provide on-site and remote technical support for distributor partners and end-user customers. Build customer intimacy. Provide product trial support, application surveys, and troubleshooting activities to optimize customer operations. Recommend technical solutions that improve process efficiency, product performance, sustainability and cost savings. Cross functional collaboration with key internal stakeholders, primarily sales and product management, to maintain existing business and identify new opportunities and support new product trials. Share accountability to meet Metalworking Indirect Channel team annual goals and priorities (ex. Safety and Budget). Support the execution of strategic growth initiatives for the Metalworking Commercial team. Support product implementations, conversions and startup activities at customer facilities. Investigate performance issues and develop corrective action plans in collaboration with customers and internal teams. Assist distributors in identifying growth opportunities and developing customer solutions. Participate in joint customer visits with distributor representatives to support account development and retention. Support use of CRM for distributor activities tracking. Maintain accurate records of customer interactions, technical findings, and recommendations. Communicate customer needs, market trends and competitive insights to internal stakeholders. About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. What's in it for you Competitive pay programs with excellent career growth trajectory Paid time off for volunteerism Dress for your day; how you dress is determined by what your day may bring Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan Work for a global leader in the industrial process fluids industry Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.