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THOMAS S. BROWN ASSOCIATES, INC.
Service Engineer
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Based on New York data
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What they do
A Server Administrator oversees computer networks, ensures their efficiency by maintaining software updates, designing and implementing new system structures and monitoring server activity. Documents technical requirements, creates and implements a timetable for network maintenance, ensures security firewalls are updated regularly and remain fully functional.
$116,049 / year median in New York
-5% projected decline
Job Description
Service Engineer
THOMAS S. BROWN ASSOCIATES, INC.
Long Island City, NY Job Details Full-time $85,000 - $125,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Field service equipment repair Computer operation Customer communication HVAC control system operation Customer service Technical documentation Electrical schematic reading and interpretation Mechanical drawings Driver's License Resolving technical support tickets Electrical layout diagram interpretation Customer service problem-solving Full Job DescriptionSERVICE ENGINEER
Building Automation & HVAC Controls Position Summary | The Service Engineer supports our installed customer base by maintaining, troubleshooting, programming, and upgrading building automation and HVAC control systems. This role combines field service, technical problem-solving, customer communication, and clear documentation to keep systems operating reliably and efficiently. Key Responsibilities- Respond to customer service requests and provide professional on-site and remote technical support.
- Troubleshoot and diagnose building automation, HVAC control, communications, software, and network-related issues.
- Program, configure, commission, and modify controllers and supervisory systems to meet sequences of operation and customer requirements.
- Maintain installed systems at peak performance through preventive maintenance, software maintenance, backups, database reviews, and corrective service.
- Perform system upgrades, controller replacements, software updates, and integration of new equipment into existing control systems.
- Develop and modify operator graphics, schedules, alarms, trends, histories, and reports.
- Test control sequences, sensors, actuators, valves, dampers, relays, and other field devices; identify whether issues are controls, mechanical, electrical, or network related.
- Support common building automation protocols and networks, including BACnet/IP, BACnet MS/TP, Modbus, and Ethernet-based systems.
- Document service findings, corrective actions, programming changes, and outstanding recommendations in clear service reports.
- Communicate status, technical findings, and recommended next steps to customers, project managers, technicians, and internal staff.
- Follow company and site safety requirements while maintaining an organized and professional work area. Required Qualifications
- Strong computer, troubleshooting, communication, and interpersonal skills.
- Mechanical aptitude and the ability to understand HVAC equipment and control-system operation.
- Ability to read control drawings, wiring diagrams, equipment submittals, and sequences of operation.
- Ability to work independently, prioritize service calls, and follow issues through to resolution.
- Professional customer-service skills and the ability to explain technical issues clearly.
- Valid, clean driver's license and the ability to travel to customer sites as required.