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Team Lead Information Systems
Career Insights for IT Administrator
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Scorecard
Based on Tennessee data
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What they do
An IT Administrator conducts administrative tasks designed to ensure a business' IT network, security systems and servers operate efficiently. Includes investigating and diagnosing network problems, configuring and installing updates. Provides first line IT help, sets up new users and manages security, passwords and backups. May collect IT usage statistics and monitor IT usage of business employees.
$85,726 / year median in Tennessee
-8% projected decline
Job Description
- Job Summary
- The Information Systems, Lead supports and coordinates the day-to-day operations of IT systems and services while providing advanced technical expertise and leadership to IT team members.
This role leads small projects or initiatives, assists in issue resolution, and ensures IT processes and solutions align with organizational objectives. The IS Lead serves as a key liaison between technical teams and business stakeholders, contributing to system reliability, user satisfaction, and process improvement.
- Essential Functions
- + Leads and supports IT staff in daily operations, providing guidance, training, and subject matter expertise.
+ Serves as a technical resource for troubleshooting complex issues and ensuring timely resolution of service requests and incidents.
+ Coordinates small to medium-sized IT projects or tasks within larger initiatives, monitoring timelines and deliverables.
+ Maintains a secure and highly available technical environment by supporting system updates, monitoring tools, and documentation.
+ Collaborates with business users, vendors, and IT leadership to identify technology needs and ensure alignment with enterprise goals.
+ Participates in the development and implementation of IT policies, procedures, and best practices.
+ Contributes to workflow optimization by identifying areas for improvement and recommending solutions.
+ Escalates critical issues and risks to management and supports root cause analysis and resolution activities.
+ Performs other duties as assigned.
+ Maintains regular and reliable attendance.
+ Complies with all policies and standards.
- Qualifications
- + H.S. Diploma or GED required + Bachelor's Degree in Computer Science, Information Systems, or related field preferred + 3-6 years of experience in IT systems administration, technical support, or operations required + 1-2 years of experience in a team lead, senior analyst, or similar role preferred
- Knowledge, Skills and Abilities
- + Strong technical proficiency in IT systems, applications, or infrastructure (depending on focus area).
+ Ability to coach and mentor team members while managing competing priorities.
+ Excellent analytical, problem-solving, and troubleshooting skills.
+ Familiarity with project coordination, system documentation, and user training.
+ Strong communication and interpersonal skills, with the ability to interface with technical and non-technical users.
+ Understanding of cybersecurity principles and compliance standards.
+ Proficiency in relevant IT tools and platforms.
Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.