IT Systems & Support Technician my3Twelve Redmond, WA Job Details Full-time $50,000 - $80,000 a year 23 hours ago Benefits Health insurance Paid time off Vision insurance Qualifications Computer Science Azure IaaS XML C# Public Cloud Bachelor's degree Network management Computer hardware Virtualization Azure AD Customer support ticket management SharePoint Desktop administration Automation tools PowerShell IT department experience Ticketing system technical support Full Job Description This is a full-time, onsite position based in Redmond, Washington. Do you have a passion for gaming and IT operations? As a part of my3Twelve, you will have an opportunity to join a dynamic team supporting a global enterprise client. My3Twelve is seeking a technically skilled professional who thrives in both hands-on IT support and strategic systems administration. This role is ideal for someone eager to grow into advanced responsibilities, independently drive projects, and act as a technical project manager with minimal oversight. Key Responsibilities Provide front-line technical support, troubleshooting hardware/software issues, and delivering desktop support across multiple platforms Manage onboarding/offboarding IT tasks (PC build-out, dev kit setup, etc.) Maintain and optimize a large fleet of test devices (Windows, Android, Chrome OS, etc.) Transition lab operations to cloud-hosted environments Develop and deploy automation scripts (PowerShell or similar) Set up lab infrastructure (racking, cabling, servers, provisioning) Own and improve processes for managing technical requests, tracking issues, and communicating status Deliver both tactical (day-to-day) and strategic (long-term) IT projects Evaluate and recommend hardware solutions for diverse technical needs Monitor, maintain, and secure servers, networks, and computer systems Implement system updates, patches, backups, and disaster recovery operations Ensure compliance with security, privacy, and regulatory requirements Collaborate with cross-functional teams to resolve issues and enhance system performance Document IT procedures and system configurations Independently drive projects to completion, acting as a technical project manager: Develop project plans and timelines Proactively identify and mitigate risks Communicate project status and milestones to stakeholders Facilitate team meetings and stakeholder reviews Track KPIs and project outcomes Capture lessons learned and implemented best practices Qualifications 3-5 years' experience in IT operations or similar roles Bachelor's degree in Computer Science, Information Technology, or related field Strong scripting skills (PowerShell, C# preferred) Deep knowledge of operating systems (Windows, Linux), as well as using and automating Azure and XML Experience with network administration, security, and Azure virtual machines Familiarity with corporate IT environments (AAD, AD, Directory Services, SharePoint, ADO) Experience with ITIL-based helpdesk systems and ticketing platforms (JIRA, Autotask, Kaseya, etc.) Ability to work independently and collaboratively Service-minded, positive, can-do attitude

Highly Recommended:

Experience in IT operations/engineering for a game studio

Certifications:

CompTIA Network+, CompTIA Security+,

Microsoft Certified:

Azure Administrator Associate Experience troubleshooting client issues in complex corporate environments Experience in technical lab environments and front-line IT operations

Job Type:

Full-time Pay:

$50,000.00 - $80,000.00 per year

Benefits:

Health insurance Paid time off Vision insurance Application Question(s): Are you willing to undergo a background check, in accordance with local laws/regulations? We must fill this position urgently. Can you start immediately? Are you comfortable with working in an onsite setting? Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? Are you a gamer? Do you currently reside in Washington state?

Experience:

Corporate IT environment: 3 years (Preferred)

PowerShell:

1 year (Preferred) C#: 1 year (Preferred) Ability to

Commute:

Redmond, WA 98052 (Required)

Work Location:

In person