Field ATM Service and Support Technician (Las Vegas NV, OK, WA)

Field ATM Service and Support Technician (Las Vegas

NV, OK, WA

) Tacoma, WA Job Details Full-time $25 - $29 an hour 1 hour ago Qualifications Record keeping Customer communication Preventative hardware maintenance Customer relationship building Equipment installation Equipment troubleshooting Mid-level Client relationship development Software installation 3 years Maintenance activity documentation Schedule management Driver's License Computer hardware CompTIA Network+ Hardware support Customer support ticket management Computer networking Technical skills instruction Cross-functional collaboration Communication skills CompTIA A+ Full Job Description Field ATM/Kiosk Service and Support Technician - Oklahoma, Las Vegas NV, Arlington WA, Seattle WA, Tacoma

WA OUR COMPANY

Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada. Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.

OVERVIEW

As a Field Support Technician with Passport Technology, you will play a crucial role in ensuring the optimal performance and functionality of our technology solutions. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining strong client relationships. The Field Support Technician will work directly with clients to address their needs and contribute to the overall success of our products.

DUTIES AND RESPONSIBILITIES

General Duties:

Provide on-site technical support to our customers, troubleshooting hardware and software issues related to our products. Install, configure, and maintain our hardware and software products, ensuring they meet quality and performance standards. Conduct regular preventative maintenance and updates to keep equipment running smoothly and efficiently. Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits as necessary. Document technical issues, solutions, and procedures in Company ticketing system for future reference and knowledge sharing. Train casino personnel on the proper use and maintenance of our products. Communicate effectively with clients, providing clear explanations of technical concepts and solutions. Collaborate with internal teams, including engineering and product development, to relay customer feedback and contribute to product improvement. Maintain accurate records of service calls, repairs, and client interactions within Company's ticketing system.

Travel Requirements:

Technicians are expected to travel frequently to client sites as part of their duties. Passport Technology will make every effort to provide at least one (1) weeks' notice for scheduled travel whenever possible. We strive to plan travel efficiently; however, unexpected circumstances may arise that require short-notice or last-minute travel. Additionally, technicians should plan accordingly for the possibility that business trips may be extended due to unforeseen customer or operational needs. Flexibility and readiness to adjust travel plans are essential components of this position.

Scheduling and Availability:

Every effort will be made to provide technicians with a schedule two (2) week(s) in advance. However, schedules are subject to change based on customer needs, operational priorities, and business needs. Technicians must remain flexible and adaptable to accommodate these changes, which may include last-minute adjustments. Weekend work, overtime, and variable hours are an essential part of this role and are required as necessary to support client operations and service commitments.

QUALIFICATIONS AND EXPERIENCE

Proven experience (3+ years) as a Field Support Technician or similar role, with experience in servicing hardware and software. Knowledge of payment, loyalty, technology, hardware, and software systems. Strong troubleshooting skills, with the ability to diagnose and resolve technical issues effectively. Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders. Customer-focused approach with a strong commitment to client satisfaction. Ability to work independently and adapt to changing environments and priorities. Familiarity with remote assistance tools and basic networking concepts.

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties as necessary to meet the ongoing needs of the organization.

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Relevant technical certifications such as CompTIA A+, Network+, or vendor-specific certifications are advantageous. Valid Driver's License

PHYSICAL REQUIREMENTS

This role involves frequent travel to casino locations to provide on-site technical support. Physical ability to lift and move equipment as needed for installations and repairs. Ability to lift 30 lbs.